- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4시간 전
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
If you're ready for a fresh opportunity after gaining substantial experience in technical support, this role is tailored for you. You'll join First Focus, an acclaimed Managed Service Provider recognized globally for excellence, with a team nearing 500 professionals spread internationally. The company values expertise, fosters curiosity, and creates an enjoyable work environment.
The role offers variety across platforms and technologies, focusing on practical problem-solving rather than scripted responses. You'll engage with desktops, servers, networks, cloud infrastructure, and emerging AI tools while receiving mentoring and training to advance your skills and career.
Key Responsibilities
- Provide support for Microsoft Active Directory, Azure, Microsoft 365, and Exchange environments.
- Troubleshoot issues involving desktops, servers, firewalls, and network systems.
- Manage and operate modern cloud platforms including Azure, Entra, Hyper-V, Citrix, and AWS.
- Collaborate with senior engineers on project tasks and deliverables.
- Maintain secure, stable, and well-performing customer environments through teamwork.
- Develop and maintain trusted relationships with end users and clients.
Candidate Requirements
- Demonstrated extensive experience supporting Microsoft products and user environments.
- Strong knowledge of Windows Server, Exchange, and cloud technologies is essential.
- Proficient with desktops, servers, and networking fundamentals.
- Experienced with ticketing systems and effective client communication.
- Excellent problem-solving skills, genuine curiosity, and strong communication abilities.
- A collaborative mindset and commitment to continuous learning.
Benefits and Culture
- Competitive salary arrangements aligned with experience.
- Access to Uprise, offering confidential psychological and counseling support.
- Flexible and hybrid working options available depending on role requirements.
- Annual entitlement to 10 paid training days, fully covered certification costs, and salary increments for acquired certifications.
- Mentorship through FastTrack programs to boost career advancement.
- Active participation in the MAD Council focused on equality, sustainability, and community support.
- Regular team social events and a supportive workplace culture.
Additional Information
First Focus actively promotes a learning-centric culture with peer knowledge sharing and continuous improvement. The company welcomes neurodiverse applicants and provides tailored support to foster a workplace where diverse skills thrive.