Technical Lead - AWS Integration Services

About Tata Consultancy Services (TCS)

Join Tata Consultancy Services in the Asia Pacific region, an organization devoted to sustainable development and environmental stewardship. TCS embodies the Tata Group’s dedication to building sustainable enterprises grounded in community values and ecological responsibility. With carbon neutrality achieved across multiple delivery centers and offices in Asia Pacific since 2022, TCS aims for net zero emissions by 2030. Corporate sustainability is integral to TCS's mission, emphasizing people, planet, and purpose. Our offices use eco-friendly designs to minimize carbon footprint and boost energy efficiency. We actively promote green initiatives such as paperless processes, energy conservation, and employee engagement in sustainability efforts.

As a member of the TCS team, you will contribute to innovation, excellence, and cultivating a greener, brighter future. Join us to advance sustainability through technology and skilled talent at TCS APAC.

Primary Responsibilities

• Design, develop, and manage Amazon Connect platforms, encompassing contact flows, routing profiles, queue management, and omnichannel communications.
• Deploy and support Contact Center as a Service (CCaaS) solutions across voice, chat, and messaging mediums.
• Create serverless applications and integrations applying AWS Lambda (using Python), API Gateway, and event-driven design patterns.
• Architect and implement integrations among Amazon Connect, Salesforce, and Service Cloud Voice platforms.
• Construct and maintain Infrastructure as Code utilizing Terraform and automate deployments with CI/CD pipelines.
• Lead solution design, architectural frameworks, documentation efforts, and platform engineering processes.
• Diagnose and resolve complex technical challenges spanning Amazon Connect, AWS services, Salesforce, and integrated contact center solutions.
• Implement generative AI technologies including Amazon Q, prompt engineering techniques, retrieval-augmented generation (RAG) architectures, and establish AI governance controls.
• Maintain security, scalability, reliability, observability, and operational excellence across all deployment environments.
• Offer technical leadership with mentorship for engineers and oversee full delivery lifecycle from development to production and business-as-usual transitions.

Required Expertise

• Proficient in Amazon Connect administration and engineering processes.
• Experienced with AWS services such as Lambda, API Gateway, and serverless/event-driven architectures.
• Strong Python programming skills.
• Familiar with Salesforce and Service Cloud Voice platform integrations.
• Knowledgeable in Terraform, Git version control, and CI/CD practices.
• Understanding of generative AI tools including Amazon Q, prompt engineering, and RAG architectures.
• Demonstrated capability in solution architecture and leading technical teams.
• Skilled in contact center operations and complex troubleshooting.

Why Join TCS Australia?

• Competitive remuneration with performance-linked incentives and broad employee benefits.
• Opportunity to work with leading Australian businesses across various sectors and gain access to global technological best practices.
• Supportive leadership that fosters innovation, initiative, and values employee input.
• Career development through ongoing learning, certification support, and clear progression routes.
• An inclusive and collaborative culture embracing diversity and respect.
• Investment in professional growth via structured training and exposure to emerging technologies.

Ideal Candidate Attributes

• Passionate about technological innovation and transformational change.
• Driven by curiosity, continuous learning, and creativity.
• Thrives in a collaborative, purpose-oriented work environment.
• Committed to delivering meaningful impact for clients, communities, and society.

Additional Information about TCS Community

• Global presence with over 600,000 associates across 55+ countries united by a shared mission to innovate and create impact.
• Trusted partner to many leading Australian enterprises in sectors such as financial services, government, retail, healthcare, and telecommunications.
• Strong emphasis on sustainability, digital inclusion, and community involvement globally and locally.
• A workplace culture that values diversity, equity, and accessibility at all levels.