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About DXC Technology

DXC Technology (NYSE: DXC) stands as a premier independent provider of comprehensive IT services worldwide, empowering clients to innovate and succeed amid change. Formed from the merger of CSC and Hewlett Packard Enterprise's Enterprise Services, DXC supports around 6,000 public and private sector clients across 70 nations. Leveraging technology independence, a global network of experts, and extensive partnerships, the company delivers cutting-edge IT solutions. Renowned as a leading corporate citizen globally.

Role Overview

The Technical Account Manager (TAM) acts as a pivotal leader bridging technology, people, and client outcomes within a strategic Managed Services engagement. This senior role involves overseeing service delivery to ensure operational excellence today while fostering continual enhancements for tomorrow.

Key Responsibilities

Serve as the main technical delivery leader responsible for dependable, secure service performance aligned with contractual commitments.
Maintain composure and clear communication during routine operations and complex challenges as the key client contact.
Supervise everyday service delivery, proactively mitigating risks and resolving issues promptly.
Drive process, tooling, and workflow improvements to enhance service performance and customer satisfaction.
Cultivate deep insights into client objectives and challenges to tailor delivery strategies that generate tangible value.
Leverage data, analytics, and automation to boost productivity, optimize costs, and align outcomes with market standards.
Balance innovation initiatives with operational stability ensuring sustainable advancements.
Uphold high standards of quality, consistency, and adherence to governance, contracts, and SLAs emphasizing the human aspect behind metrics.
Collaborate with capability, delivery, and offering teams to introduce new technologies and smarter working strategies.
Lead and mentor a skilled technical team, fostering a positive, high-performing culture with recognition and development opportunities.

Required Qualifications and Experience

Degree or equivalent practical expertise.
Minimum 5 years of experience in support services, or project/program delivery roles.
At least 3 years in supervisory or leadership roles.
Strong background in the technology sector, preferably in Managed Services environments.

Skills and Competencies

Exceptional analytical and problem-solving skills.
Effective communication skills, engaging confidently with senior clients and technical teams.
Proven leadership, organizational aptitude, and prioritization capability.
Understanding of commercial factors including contract, budget, and service management.
Ability to balance client advocacy with operational and financial realities.
Collaborative approach working effectively across diverse teams.

Work Environment and Benefits

Flexible work arrangements combining remote, office, and client site presence to maintain strong team and client connections.
Opportunity to influence service delivery as a visible client partner driving continuous enhancements.
Engage closely with technology and teams, blending strategic leadership with practical involvement.
Work on a stable, established account focusing on optimization, innovation, and raising service standards.
Empowered to use automation and analytics for improved efficiency and customer experience.
Lead team growth, creating an environment fostering support, challenge, and pride in achievements.
Balance purposeful flexibility while ensuring strong stakeholder engagement.
Visible recognition for contributions in relationship building, service reliability, and continuous improvement.

Diversity and Inclusion

DXC Technology is an Equal Opportunity Employer embracing diversity from all backgrounds. The company is dedicated to providing reasonable accommodations for qualified individuals, including those with physical or mental disabilities, fostering a welcoming, inclusive environment for all.

Important Note on Recruitment Fraud

Applicants should be wary of fraudulent recruitment tactics involving fake job offers or requests for money. DXC does not conduct employment offers through social media nor asks candidates to pay any fees or purchase equipment during recruitment.

Technical Account Manager (TAM) - Managed Services