Tech Bar Analyst

About ANZ

ANZ is committed to creating a world where individuals and communities prosper, focused on enhancing financial wellbeing and sustainability for millions of customers.

Role Overview

Based in Auckland, this secondment position lasting 12 months offers a full-time onsite opportunity for a Tech Bar Analyst. Under the guidance of the Tech Bar Team Leader, you will provide outstanding technical support and foster a positive employee experience across multiple channels, mainly in person at corporate and branch sites, with occasional service desk support via phone and online.

Key Responsibilities

• Foster a culture of learning, empowerment, agility, and teamwork aligned with the New Way of Working (NWOW).
• Promptly identify and resolve user technical issues at first contact, reducing the need for escalation.
• Correctly triage issues, escalate when necessary, and document clearly to avoid delays.
• Build strong relationships with employees to understand their needs and deliver superior customer service outcomes.
• Adhere to organisational risk, security, data protection, and IT governance policies, report breaches, and manage risks effectively.
• Leverage and contribute to knowledge base resources, applying technical expertise and sound judgement to ensure optimal outcomes.
• Take responsibility for personal performance, continuously growing skills and adapting to change to support a culture of continuous improvement.
• Collaborate positively with team members, promoting a high-performance workplace and seeking improvements.
• Educate users on best practices and technology usage to reduce repeat issues and support technology adoption.
• Support regional branches by traveling for onsite visits nationwide.

Desired Skills and Experience

• Strong customer service background with effective oral and written communication skills.
• Passion for innovation, simplification, and automation focusing on enhancing the customer experience.
• Ability to understand customer perspectives to define issues and develop solutions.
• Natural ability to network and build robust relationships.
• Full New Zealand driver’s license and readiness to travel for regional branch support.

Preferred additional experience includes:

• Use of ITSM tools such as ServiceNow.
• Writing knowledge articles for end users and technical audiences; familiarity with ITIL framework.
• Experience with digital monitoring tools, primarily Nexthink.
• Skills in data analytics.
• One to two years of experience in a technology support role.

Why Join ANZ?

Joining ANZ means becoming part of a diverse and inclusive workplace dedicated to the wellbeing of communities. The company provides flexible working options, wellbeing services, and discounts on numerous products. ANZ actively promotes diversity, including Māori and Pasifika representation, supported by initiatives like the Tākiri-Ā-Rangi strategy and associated affinity networks. Applicants from all backgrounds, including those with disabilities, are encouraged to apply, with accommodations available during recruitment and employment.

Role Details

• Location: Auckland, New Zealand
• Work hours: 37.5 hours per week
• Contract type: 12-month secondment
• Application closing date: 28 July 2026