Team Member

About Ole & Steen

Ole & Steen is Denmark's beloved bakery with over two decades of history, offering hand-crafted breads, pastries, cakes, single estate coffee, breakfasts, salads, Danish open-faced sandwiches, and fresh baguettes. Since opening its flagship bakery at Piccadilly Circus in 2016 to excellent acclaim, Ole & Steen continues its growth in London.

Responsibilities

• Welcome every guest warmly, making them feel at home with friendly greetings and farewells.
• Demonstrate enthusiasm for food and beverages by informing guests about the menu and assisting them in choosing items.
• Accurately enter orders into the till system and process payments promptly, ensuring all transactions are correct and money handled securely.
• Be responsible for stock management, monitoring wastage, and notifying the manager if reordering is needed.
• Maintain cleanliness and organization in your work area and section at all times.
• Check and clean public spaces regularly, ensuring supplies like soap, toilet paper, and paper towels are always available.
• Adhere to the cleaning schedule to complete daily tasks efficiently and up to brand standards.
• Report any equipment or machinery malfunctions immediately to management.
• Uphold personal presentation, punctuality, uniform standards, and professional behavior consistently.
• Ensure the kitchen and storage areas are clean and comply with Ole & Steen's Food Safety and Health & Safety policies.
• Prepare and assemble food items when required.

Benefits

• Hourly wage of £12.71.
• Half-price discount at any Ole & Steen outlet, extended to friends and family.
• Complimentary meal during shifts plus unlimited hot beverages.
• Provision of uniforms.
• 28 days of holiday entitlement.
• Options for full-time or part-time roles, with permanent or temporary contracts.
• Employee referral bonus program offering up to £1000.
• Access to a GP helpline for health support.

Candidate Requirements

• Strong customer service skills with the ability to engage and communicate effectively with a diverse customer base.
• Good interpersonal and communication skills.
• Capability to work efficiently in a busy setting handling several tasks simultaneously.
• Close attention to detail.
• Physical stamina to stand for long durations.
• Skillful manual handling to operate coffee machines and safely manage hot drinks.
• Comfortable working in a noisy and fast-moving environment.

Interview Process

• Completion of an online questionnaire.
• Phone interview stage.
• Trial shift to demonstrate skills.
• Job offer.