Team Manager - Food

About the Role

Join Marks and Spencer as a Team Manager in the Food department, where you will take an active leadership role on the shop floor. Your key responsibility is to lead by example, managing high standards while inspiring your team to deliver exceptional style, service, and strong commercial outcomes in a dynamic retail environment.

Key Responsibilities

• Drive a thriving department that excels in trading, appearance, and providing five-star customer service.
• Lead a skilled, motivated, and versatile team who feel supported, challenged, and take pride in their achievements.
• Take ownership for upholding high standards in safety, product availability, and operational efficiency.
• Deliver strong commercial results supported by insights, speed, and effective leadership.
• Foster a positive culture where team members feel valued, encouraged, and motivated to grow within the company.

Candidate Profile

• Demonstrated leadership experience managing teams in fast-paced retail or customer service settings.
• Strong commercial acumen with the ability to leverage data and insights to enhance performance.
• Skilled in coaching, developing, and managing performance with clarity and empathy.
• Comfortable conducting constructive and sometimes challenging conversations with team members.
• Resilient and adaptable mindset capable of guiding teams through change.
• Confident digital user who embraces new technologies and ways of working.
• A role model for excellent service, inclusivity, and embodying company values and behaviors.

Additional Information

This is a hands-on leadership role requiring an energetic, people-first approach. The ideal candidate is proactive in raising standards, supporting their team, and taking pride in achieving results through the right methods.