Supervisor, Supply Chain Operations

About Nintendo of America

With over three decades since the launch of the Nintendo Entertainment System™, Nintendo's mission has been to create joy through unique entertainment experiences. Nintendo of America collaborates closely with Nintendo Co., Ltd. to bring iconic franchises such as Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™, and Splatoon™ to the Americas via video games, hardware, and various entertainment ventures including films and theme parks.

We pride ourselves on fostering an inclusive, supportive workplace devoted to serving our diverse consumers and communities. Visit our website to learn more about Nintendo.

Role Overview

This role involves leading and managing the supply chain team, including distribution and packaging staff, ensuring efficient workflow and adherence to company standards.

Key Responsibilities

• Plan and forecast workloads, schedules, and staffing to align with operational demands and act as a key contact with other departments.
• Establish performance goals and deadlines consistent with company objectives while recognizing team member strengths and assigning tasks to foster growth.
• Oversee accurate receiving, tracking, and transferring of inbound and outbound shipments.
• Address and resolve discrepancies related to freight effectively.
• Supervise both automated and manual production or pick/pack assembly lines.
• Handle complex projects with adaptability amid changing deadlines.
• Ensure compliance with training, safety regulations, and OSHA standards in all team activities.
• Maintain adherence to company policies ensuring quality, accuracy, and efficiency; promptly resolve any operational issues or miscommunications.
• Promote innovation by developing metrics and workflow analyses to improve performance.
• Utilize foundational business finance knowledge to identify key drivers, measure, report metrics, and assist in budget planning.
• Conduct performance evaluations during semi-annual reviews and collaborate with HR to address personnel or performance concerns including coaching and documentation.
• Lead hiring decisions for hourly staff and advise management on appropriate salary levels.

Qualifications and Experience

• Preferred minimum four years of relevant supply chain experience with at least one year in a supervisory role.
• Demonstrated organizational, leadership, and coaching skills with a self-driven and results-oriented mindset.
• Strong verbal and written communication capabilities, including clear presentation and effective use of body language.
• Skilled in delegating responsibilities to support team development and managing meaningful projects.
• Problem-solving proficiency involving defining issues, decision-making, evaluating outcomes, and implementing solutions using structured approaches.
• Trusted to handle confidential and sensitive information professionally.
• Advanced MS Office skills (Word, Excel, PowerPoint); familiarity with IBM iSeries and Oracle EBS Applications is preferred.
• Bachelor's degree in Business, Manufacturing, or related field, or an equivalent mix of education, training, and experience.
• Preferred specialized training in automated warehouse packaging and distribution systems.
• First Aid and CPR certification is advantageous.

Additional Information

Candidates must be legally authorized to work in the United States; visa sponsorship is not provided.

This role is located onsite in North Bend, WA.

The compensation package includes a base salary within the range of $82,000 to $131,200 USD annually, eligibility for a semi-annual discretionary performance bonus, and a comprehensive benefits plan covering medical, dental, vision, 401(k), and paid time off.