Sun King Store Executive

About the Role

The Sun King Store Executive is responsible for ensuring that all operational targets for the store are consistently achieved with attention to both the quality and quantity of work. The position encompasses stock management, customer service, and basic repair handling, contributing significantly to the success of the Sun King brand in Zambia.

Responsibilities

• Accept and document inventory shipments arriving from the warehouse.
• Organize and distribute inventory using the First-In, First-Out (FIFO) method.
• Oversee dispatch of stocks as requested by various departments.
• Maintain accurate and updated stock cards for all items.
• Document and update sales occurring directly from the store.
• Regularly update logs for goods received and issued using online systems.
• Conduct routine daily cycle counts and monthly stock takes to ensure accurate inventory records.
• Receive and aggregate defective stock from field operations, preparing items for appropriate disposal.
• Administer all aspects of spare parts inventory and coordinate timely reordering.
• Create daily reports on available stock and monitor issued goods for replacement and replenishment needs.
• Oversee repairs and spare parts management, maintaining responsibility for all repair tools and toolkits.
• Carry out preliminary diagnostics and minor repairs on products returned under warranty.
• Ensure orderly and safe maintenance of the center, shop floor, and repair workbench according to SKU arrangements.
• Follow safety procedures rigorously to minimize any hazards at the workplace.
• Assist walk-in customers, addressing queries and guiding them as needed.
• Receive faulty products from customers, identify technical issues, and verify eligibility for warranty support through technical checks.
• Coordinate with Energy Officers and the Call Center to promptly resolve customer concerns.

Candidate Profile

• Bachelor’s Degree or Diploma in a relevant field from a recognized institution.
• At least 2 years' practical experience in a service or repair center environment.
• Demonstrated competency in using MS Word and MS Excel.
• Familiarity with Sun King’s range of products is desirable.
• Excellent communication capabilities, with proven report-writing skills.
• Strong customer orientation and demonstrated integrity.
• Problem-solving ability and adaptability within a team.
• Proactive, positive mindset and flexibility.

Perks and Growth Opportunities

• Opportunities for career development in a fast-growing, impactful sector.
• Participation in a collaborative and motivating workplace culture fostered by Sun King.
• Exposure to a global, diverse employee environment.
• Customized leadership development programs provided by the Sun King Center for Leadership.