직무 설명

Deliver an exceptional luxury customer service experience in-store by adhering to the Zegna Selling Flow and mindset.
Exhibit an entrepreneurial approach to grow the business proactively.
Network effectively to attract new clientele and build a robust customer database.
Engage customers by identifying their preferences and shopping occasions to tailor consultations.
Anticipate both expressed and latent customer needs to consistently exceed expectations.
Encourage customers to explore a variety of Zegna brands and products, offering personalized mix-and-match style advice.
Promote the Zegna Su Misura (Made-to-Measure) services appropriately to meet customers' current or future needs.
Utilize company-provided technology (iPod/iPad) to enhance the luxury shopping experience.
Incorporate "Zegna Stories" to enrich the sales interaction.
Maintain accurate customer records following Zegna CRM protocols.
Nurture ongoing customer relationships through post-sale communication such as thank-you notes and follow-up calls using CRM software.
Address customer complaints or issues empathetically, following company policies concerning alterations, repairs, and returns.

Acquire deep knowledge of Zegna’s products, craftsmanship, fabrics, and styles and translate this knowledge into customer benefits.
Advise customers on creating complete looks by providing guidance on color coordination, textures, patterns, silhouettes, proportions, and functionality.
Gather customer feedback on products and collections and relay insights to the Store Manager.
Stay informed on stock availability and adjust sales techniques to optimize sell-through.
Assist customers with garment fitting and alteration measurements to ensure a perfect fit.
When designated, serve as the in-store Su Misura specialist.

Maintain personal grooming and appearance consistent with Zegna’s uniform and grooming standards.
Ensure product and gift packaging meet Zegna’s luxury and quality standards.
Keep store and product displays clean and orderly.
Ensure visual merchandising complies with Zegna guidelines and suggest improvements to management.
Support or lead visual merchandising efforts for store windows and displays when assigned.

Communicate customer, product, and store information effectively within the team to address business needs.
Support onboarding and training of new staff as a learning coach or buddy when assigned.
Train team members on new products as directed.
Promote a positive team environment to boost morale and sales enthusiasm.

Monitor personal performance against Zegna sales KPIs including cross-selling, conversion rates, and average sales values.
Collaborate with the store team to meet sales and KPI targets on daily, weekly, monthly, and annual bases.
Recommend service, product, visual, and operational improvements to overcome sales challenges.

Follow Zegna’s store operation policies and attendance requirements.
Support store operational tasks such as stock management, cashier duties, reporting, and guest services as directed by the Store Manager.
Comply fully with company policies and procedures in all work activities.

Style Advisor