Student Counsellor

Role Overview

The Student Counsellor is responsible for engaging prospective students through phone communication to promote and facilitate enrollment. The individual will manage follow-up schedules, maintain detailed call logs, and strive to meet or exceed conversion targets.

Key Responsibilities

• Contact prospective students by phone according to daily tele-calling schedules, reporting outcomes to the supervisor.
• Record alternate call timings requested by prospects and conduct follow-up calls as agreed.
• Maintain comprehensive logs to track follow-up calls ensuring timely engagement at scheduled intervals.
• Continuously analyze call quality and identify areas for enhancement to increase effectiveness.
• Compile reports detailing call volumes, conversion ratios, and achievement of targets in quantity and quality.
• Develop strategies to improve conversion rates and collaborate with supervisors before implementation.
• Maintain self-motivation and work towards achieving set goals independently.
• Submit weekly activity reports to the immediate supervisor.

Candidate Requirements

• Experience in tele-calling and direct sales, preferably independent work with minimal supervision.
• Excellent communication skills with clear pronunciation; essential qualities include politeness, patience, perseverance, and courtesy.
• Ability to quickly learn and understand the requirements of distance education consumers.
• Strong objection handling skills to persuade prospects successfully and close sales.
• Educational background that reflects good academics.
• 0 to 2 years of tele-calling and sales experience, preferably within the training sector.

Additional Information

• Location: Chennai, Tamil Nadu.
• Monthly Salary Range: INR 10,000 to 35,000.