Store Supervisor

Position Objective

• Guarantee that retail employees deliver exceptional customer service while equipping them with the necessary skills and support to boost sales.
• Support the Store Manager to operate the store efficiently and profitably, following company policies and procedures.
• Take full responsibility for the store's operations during the Store Manager's absence.
• Drive the company's Loyalty Program to enhance customer retention and repeat sales.
• Provide insights and feedback to the Store Manager and Area Manager about staff performance and product status.

Key Responsibilities

• Maintain a fashionable and well-groomed appearance, possessing current product knowledge to minimize stock losses.
• Stay informed on the latest products, trends, and fashion directions to effectively anticipate and meet customer needs.
• Ensure retail staff are skilled in delivering top-notch customer service to maximize sales.
• Assist the Store Manager in executing operating procedures according to company standards.
• Ensure all staff consistently comply with brand and company policies and procedures.
• Conduct regular audits of store administration and promptly address any issues.
• Oversee daily staff scheduling, manage leave requests, and address employee grievances.
• Maintain visual merchandising standards in the store at all times as defined by company guidelines.
• Promote the Club Apparel Loyalty Program to encourage repeat purchases.
• Keep vigilant about store security without negligence.
• Stay knowledgeable about multiple brands within the group to offer effective suggestive selling.
• Be physically capable of standing for long hours and handling heavy lifting as required.