Store Manager - 36 Hours Fixed-Term Contract

Role Overview

Join JoJo Maman Bébé as a Store Manager overseeing a unique retail location, where you will lead the store as if it were your own business. You will manage a team dedicated to delivering exceptional customer experiences, upholding brand values, and achieving sales targets within a dynamic retail environment. This position is a fixed-term contract lasting until 25th September 2027.

Key Responsibilities

• Ensure your team is well-prepared to embody JoJo's B Corp principles and unique customer service approach.
• Manage overall store performance within an Omni-Channel framework, including handling Ship from Store and Click and Collect orders to fulfill customer demands.
• Motivate your team by recognizing successes and addressing sales shortfalls with achievable targets.
• Maintain accurate stock control and integrity to support both in-store and online order fulfillment.
• Lead by example by actively participating in daily operational tasks and fostering a safe, vibrant store atmosphere.
• Facilitate team training and development using available resources, including virtual and digital platforms.
• Promote B Corp values throughout all store operations and team management.
• Develop fair staff rotas and manage holiday schedules thoughtfully.
• Delegate responsibilities in ways that encourage team development and engagement.

Required Skills and Experience

• Proven experience as a Store Manager within retail settings.
• Strong background in customer service and sales environments.
• Competency with IT systems and quick adaptability to new technologies.
• Ability to engage customers through attentive listening, empathy, and tailoring solutions to needs, avoiding aggressive sales tactics.
• Effective training and team development skills.
• Strong analytical capabilities for assessing store performance data.
• Excellent communication skills for team management and issue resolution.
• Attention to detail to maintain store presentation and standards.

Cultural Attributes

• Act as a brand ambassador upholding company values and ethos.
• Exhibit honesty and respect in all interactions.
• Foster open and collaborative communication.
• Take full ownership of responsibilities.
• Demonstrate problem-solving initiative.
• Lead and inspire your team effectively.

Additional Information

Applicants must meet or exceed the legal school-leaver age requirements in the Republic of Ireland. JoJo Maman Bébé promotes a diverse and inclusive work culture where employees from various backgrounds thrive. The company strongly supports sustainable practices as a certified B Corp.

Working Pattern

The typical schedule consists of four 7.5-hour shifts and one 6-hour shift weekly, with flexibility expected according to store needs.

Benefits and Perks

• Incremental extra annual leave: one additional day per year up to ten days.
• Birthday leave to celebrate your special day off.
• Non-contractual bonus scheme linked to the company's success.
• Enhanced pension plan options to support future planning.
• Flexible working arrangements.
• Participation in social events to foster team camaraderie.
• Recognition programs to appreciate employee contributions.
• Volunteer days to give back to the community.
• Access to a Health and Wellbeing hub focused on employee wellness.
• Substantial discounts on JoJo products and associated brand lines including NEXT products and beauty items.
• An empowering learning environment with continuous training and development opportunities.

About JoJo Maman Bébé

JoJo Maman Bébé is dedicated to creating joyful, high-quality children's clothing, toys, and essentials rooted in love and care. Operating 39 locations across the UK and Ireland alongside a strong e-commerce presence, the brand focuses on nurturing a community atmosphere for both employees and customers. As a proud B Corp, the company commits to sustainability and social responsibility, ensuring every role contributes positively to the team and community well-being.