Store In-Charge

Company Overview

GMG is a global leader in the well-being industry, engaging in retail, distribution, and manufacturing across diverse sectors including sport, everyday goods, health and beauty, properties, and logistics. Family-owned and managed by the Baker family for more than four decades, GMG serves as a trusted partner for top international and native brands across the Middle East, North Africa, and Asia, managing over 120 brands in 12 countries. Notable brands under its portfolio include Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and internationally recognized labels like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

Role Summary

The Store In-Charge will be responsible for leading and overseeing the day-to-day store operations to ensure operational efficiency, maximized sales, and exceptional customer service in a dynamic retail environment. This leadership role requires a results-oriented professional with extensive retail experience, superior team management capability, a strong emphasis on food safety, customer satisfaction, inventory control, and regulatory compliance.

Key Responsibilities

• Supervise all daily store activities to ensure smooth workflows and adherence to company policies.
• Guarantee compliance with health, safety, and hygiene standards in line with local regulations.
• Drive store sales performance to achieve or surpass set targets.
• Maintain inventory levels optimally while minimizing shrinkage and waste.
• Handle inventory processes, including delivery management, stock replenishment, and cycle counting.
• Deliver exceptional customer service, nurture long-term relationships, and effectively resolve customer inquiries and complaints.
• Implement merchandising strategies, promotional events, and seasonal campaigns within the store.
• Plan, monitor, and control budgets and resource allocation efficiently to maximize profitability.
• Lead, develop, and motivate store staff to foster individual and collective growth and success.
• Conduct staff performance evaluations and organize shift scheduling to guarantee adequate coverage.
• Create a positive, collaborative, and productive team environment.
• Streamline operational processes ensuring full compliance with company standards and legal requirements.
• Analyze sales data and market trends to identify underperforming areas and implement corrective actions.
• Prepare and report on store performance metrics including sales, operational efficiency, and staff productivity to senior management.
• Collaborate closely with corporate functions such as merchandising, marketing, and human resources to align store operations with organizational objectives.

Qualifications & Skills

• Solid experience and understanding of retail operations and effective sales strategies.
• Proficiency in Microsoft Office, POS systems, and inventory management software.
• Strong leadership, communication, and interpersonal skills to build and lead a successful team.
• Analytical capability to interpret sales figures and market data to inform business decisions.
• Customer-centric problem solving and decision-making expertise.
• Knowledge of merchandising standards and best practices for visual displays.
• Comprehensive understanding of food safety regulations.