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About the Role

Our partner company, based in the United States, is seeking a Staff Experience Designer to innovate and elevate the digital grocery shopping experience for millions of users. As a design leader, you will oversee experience strategies that drive intuitive, impactful consumer journeys on mobile and web platforms, blending product insight, research, and creative storytelling to effect measurable outcomes.

Key Accountabilities

Lead experience design for consumer-facing products by crafting personalized journeys aligned with user behavior and needs.
Own experience strategies across diverse interaction surfaces, including AI-powered conversational and agent-based interfaces.
Develop frameworks for critical customer touchpoints such as onboarding, repeated use, subscriptions, and household management.
Create design deliverables like journey maps, storyboards, narratives, and concept presentations to unify cross-functional teams.
Establish content structures, information architectures, naming conventions, and interaction patterns that enhance clarity and usability.
Formulate experiential principles that drive user understanding, decision-making, and emotional engagement across digital channels.
Utilize AI-assisted prototyping and concept tools to expedite innovation and produce refined design solutions.
Shape visual hierarchies, layouts, interaction patterns, and frameworks balancing customer needs with business priorities.
Partner with research teams to glean insights into customer behavior, shopping trends, and needs for translation into design strategies.
Advocate journey-based, principle-driven design methods and mentor teams in delivering cohesive user experiences.
Collaborate closely with Product, Engineering, Marketing, Brand, Data Science, and Research teams to deliver impactful consumer experiences.

Candidate Profile

15+ years of experience designing consumer digital products across mobile and web.
Portfolio showcasing complex end-to-end customer journeys and tangible business impact.
Expertise spanning UX/product design, content, visual, strategy, and research disciplines.
Strong grasp of design systems, information architecture, content hierarchy, and consistency.
Proven partner to product and business leaders in strategy definition and team guidance.
Exceptional storytelling and communication skills for compelling presentations and narratives.
Ability to navigate ambiguity and align diverse stakeholders around shared visions.
Curiosity about human behavior, culture, communication, digital shopping, and evolving interaction models.
Advanced use of Figma, Google Slides, and AI-enabled design/productivity tools like ChatGPT and others.
Preferred experience includes marketplace, e-commerce, grocery, subscription services, and consumer growth initiatives.
Strong advantage for experience in onboarding, activation, retention, and personalization journeys.
Beneficial knowledge of meal planning, nutrition, health goals, allergies, and household shopping.
Experience designing prominent digital features such as personalized feeds, home pages, and merchandising.
Adept at collaborating with distributed teams and influencing outcomes without direct authority.

Benefits

Competitive salary packages tailored by location, skill set, and experience.
Remote-friendly arrangements with flexible work location options.
Equity grants at hiring and eligibility for annual refreshes.
Engagement with large-scale digital products reached by millions.
Comprehensive benefits supporting health, finances, and work-life balance.
Flexible work culture with periodic in-person team opportunities.
Collaborative environment across product, engineering, marketing, research, and brand areas.
Chance to shape AI-powered consumer and e-commerce future experiences.
Continuous professional development in a culture driven by experimentation and design excellence.

Additional Information

This role is managed by a partner company who handles all applications and recruitment steps. An AI-powered system facilitates rapid, objective matching of candidates, with final hiring decisions made by the partner organization. Applicants acknowledge data processing in accordance with applicable laws including GDPR. AI tools are used in recruitment support but do not replace human judgment.

Staff Experience Designer