Spa & Recreation Receptionist

Company Overview

Raffles Hotels & Resorts, a brand steeped in tradition since 1887, is renowned for offering culturally rich and respectful luxury experiences worldwide. Together with Fairmont Hotels & Resorts, which manages a dynamic portfolio of over 90 properties globally, Raffles & Fairmont Doha blend timeless elegance with warm hospitality in the iconic Katara Towers.

About the Role

The Spa & Recreation Receptionist serves as the primary contact for guests utilizing spa and recreational services, ensuring each visitor receives an elegant, tailored experience reflective of Raffles and Fairmont's high standards. Responsibilities include managing bookings, responding to guest inquiries, coordinating daily operations, and upholding exceptional service quality.

Key Duties

• Greet guests warmly and deliver personalized service aligned with brand expectations.
• Efficiently schedule spa and recreation appointments via the booking system.
• Handle inquiries about treatments, facilities, memberships, hours, and promotions professionally.
• Conduct accurate check-ins and check-outs, including payment and billing processes.
• Maintain a tidy and professional reception environment.
• Facilitate communication between guests, therapists, and recreation staff to ensure smooth service delivery.
• Promote spa services, wellness programs, memberships, and retail offerings to support revenue goals.
• Keep detailed guest profiles, preferences, and appointment data up to date.
• Respond promptly and discreetly to guest requests and concerns.
• Ensure cleanliness and presentation standards in reception and recreational areas are maintained.
• Support daily opening and closing procedures of spa and recreational facilities.
• Adhere strictly to health, safety, hygiene, and operational protocols.
• Maintain thorough product knowledge to provide informed guest interactions.
• Collaborate across departments to create outstanding guest experiences.
• Engage in continuous training and learning to uphold luxury hospitality norms.

Qualifications

• Experience preferred in spa, wellness, recreational, or luxury hospitality environments.
• Diploma or certification in Hospitality, Business Administration, or related fields is advantageous.
• Exceptional communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Familiarity with Microsoft Office and spa or hotel management systems is beneficial.
• Professional demeanor and guest-centric approach.
• Fluency in English required; knowledge of additional languages is a plus.
• Commitment to embodying the luxury service standards of Raffles & Fairmont.
• Support for an inclusive, respectful workplace valuing individuality and collaboration.

Additional Information

Employees enjoy exclusive perks including complimentary room upgrades, extended and discounted stays across Raffles and Fairmont properties, special offers on dining and wellness services, and other luxurious benefits designed to reward dedication.

Organizational Values

• Respect: Recognition of others' needs, fairness, and dignity.
• Excellence: Creating meaningful connections and memorable experiences.
• Belonging: Celebrating diversity and fostering support.
• Empowerment: Encouraging initiative to shape unforgettable moments.
• Integrity: Building trust through authenticity and mutual respect.

Diversity and Inclusion Commitment

The organization is dedicated to cultivating an inclusive and welcoming environment where diverse talents flourish, inviting candidates from all backgrounds to apply.