Shift Supervisor - Store #25747, 829 The Queensway

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager by overseeing store operations during shifts. Leading the team, you will assign tasks and manage partners to deliver the Starbucks Experience, ensuring outstanding customer service through timely service, superior quality beverages and products, and maintaining a welcoming, clean store environment. This role embodies Starbucks' core values and guiding principles and contributes to a workplace culture that employees take pride in.

Primary Responsibilities

• Uphold integrity, honesty, and corporate culture that reflect Starbucks' values and mission.
• Stay composed during busy periods or unforeseen situations to maintain smooth store operations and provide a role model for the shift team.
• Proactively assess customer and store needs by observing cues in the environment and clientele.
• Communicate relevant information to management to ensure the team can effectively foster a "Third Place" environment for customers during the shift.
• Assist in training new partners by encouraging successful behaviors and offering respectful coaching.
• Provide feedback on partner performance during shifts to the store manager.
• Support a positive workplace atmosphere by identifying changes in partner morale and performance and reporting them to management.
• Promote a constructive learning environment through timely, clear, and respectful coaching to enhance operational excellence and partner development.
• Deliver exceptional customer service with a "customer first" approach, engaging directly with customers to meet their needs.
• Build positive relationships with team members by understanding and responding to their motivations and concerns.
• Manage store operations effectively during scheduled shifts including organizing opening and closing duties.
• Adhere strictly to Starbucks' operational policies, especially regarding cash handling, safety, and security to safeguard partners.
• Ensure compliance with cash register policies and monitor proper cash handling practices among the shift team.
• Continuously check in with baristas to maintain legendary customer service standards throughout the shift.
• Maintain consistent attendance and punctuality.
• Prepare beverages, whole bean coffee, and food items consistently, following established recipes and presentation standards.
• Follow health, safety, and sanitation procedures for all products.
• Recognize individual and team achievements using existing tools and collaborate with management to develop new methods for acknowledgment.
• Utilize operational tools to achieve excellence in shift management.

Experience & Skills Required

• Previous experience in customer service within a retail or restaurant setting.
• Demonstrated ability to lead and direct others effectively.
• Quick learning capability.
• Strong verbal communication skills.
• Understanding of retail environments.
• Excellent interpersonal skills.
• Proven ability to work collaboratively within a team.

Additional Information

Starbucks is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. Individuals from diverse backgrounds including people of color, women, LGBTQIA+ community members, veterans, and persons with disabilities are encouraged to apply. Applicants with criminal records will be considered consistent with applicable laws. Starbucks provides reasonable accommodations for applicants with disabilities upon request.

For accommodation assistance, candidates can contact via telephone or email. This posting represents an ongoing recruitment opportunity.