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- 18시간 전
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직무 설명
About Datacom
Datacom partners with organisations and communities across Australia and New Zealand to create meaningful impact by leveraging technology to foster innovation and growth.
Role Summary
We are seeking a Process Transformation Lead to act as an agent of change, transforming ambitious service-line visions into actionable operational realities. This position requires a proactive individual who identifies gaps, challenges existing practices, and innovates future processes ahead of others.
Key Responsibilities
- Lead the transformation from future service concepts into embedded, measurable capabilities within operations.
- Redesign processes comprehensively to translate future services into scalable, sustainable models aligned with benefit and commercial goals.
- Ensure alignment between service designs and commercial models prior to launch.
- Incorporate process design into the lifecycle of service creation, transition, and customer adoption.
- Drive process integration within ServiceNow, coordinated with capability releases, automation initiatives, and deployment cycles.
- Empower business-as-usual teams to manage, evolve, and continually improve these processes post-handover.
Candidate Profile
- Extensive experience in IT operations with thorough knowledge of IT processes and preferably Managed Services.
- Demonstrated skills in applying AI technologies to automate, optimize, or reinvent processes.
- Strong strategic and innovative process thinking, capable of challenging the status quo and mapping complex workflows.
- Effective at balancing between strategic planning and detailed process design with agility.
- Understanding of commercial models with the ability to identify and resolve mismatches early.
- Familiarity with ITIL frameworks and service management practices.
Preferred Experience:
- Direct customer engagement experience.
- Exposure to product-led service development approaches.
- A design-for-operations perspective.
Why Join Datacom?
Datacom is among the largest IT professional services providers in Australia and New Zealand, maintaining a dynamic and agile environment despite our size. We nurture a unique culture energized by our people. Employees enjoy a variety of benefits including social events, relaxation zones, flexible and remote working options, and access to professional growth programs. Datacom fosters career advancement in a collegial, flat organizational structure where contributions are valued and inclusion is paramount.
Our commitment is to support a fun, welcoming workplace that embraces diversity and continuously improves the employee experience. We work at the forefront of technology to address the challenges faced by major enterprises, ensuring a stimulating and ever-evolving professional environment.