- Experience
- 2+ yrs
- Salary
- EUR 16 – EUR 16 / hour
- Openings
- 1
- Posted
- 2시간 전
- Work mode
- In office
- Eligibility
- Open to experienced professionals with supervisory or managerial background in retail, hospitality, quick-service restaurant or similar environments capable of fulfilling leadership and operational responsibilities across multiple locations.
- Resume
- Required to apply
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Job description
About the Role
Join Krispy Kreme’s bustling Dublin Plaza location as a Senior Shift Leader, overseeing daily operations in one of the city’s most vibrant areas near Grafton Street and Trinity College. This full-time role is predominantly onsite, where you will lead the team, uphold operational standards, and enhance customer experience across multiple stores.
Primary Responsibilities
- Lead, develop, and mentor Shift Leaders and team members to foster a confident, motivated, and high-performing workforce.
- Manage scheduling and labor planning to ensure optimal staffing aligned with business demands and budgetary constraints.
- Oversee stock control, ordering, and waste management to maintain smooth shop operations.
- Analyze and manage P&L performance, utilizing KPIs and financial data to drive operational improvements and profitability.
- Provide leadership across three different locations, mainly based in Dublin while supporting two additional shops.
- Maintain exceptional customer service, ensuring memorable experiences that promote repeat visits.
- Ensure all shops meet Krispy Kreme’s standards for safety, cleanliness, and organization.
- Lead by example through direct involvement in serving customers, preparing drinks, and managing busy periods effectively.
Candidate Requirements
- Previous supervisory or management experience in retail, hospitality, QSR, or similarly fast-paced customer service environments.
- Strong leadership capabilities with a focus on coaching, motivation, and team development.
- Proficient in daily operational management including rostering, labor control, inventory, and ordering systems.
- Commercially aware with a good grasp of how operational decisions affect sales, costs, and profitability.
- Experience working with KPIs and P&L reports to monitor and drive business performance.
- Ability to manage multiple priorities balancing personnel, customer satisfaction, and business goals.
- Comfortable adapting leadership style across different stores and building rapport quickly.
- Highly organized, proactive in decision-making, and flexible enough to travel to multiple locations as needed.
- Energetic, positive mindset with resilience to manage the dynamic nature of multi-site operations.
Benefits and Culture
- An inclusive, welcoming team atmosphere where all contributions are valued.
- Complimentary paid training from your first day and opportunities for ongoing learning and personal growth.
- Clear pathways for career advancement within our expanding business.
- Employee discount, holiday pay, health and wellbeing programs, and recognition for excellent performance.
- Provision of a uniform and, naturally, access to our delicious range of doughnuts.
Additional Details
Our shops operate extended hours throughout the week, including late evenings and weekends:
- Monday: 09:00 - 21:00
- Tuesday: 08:00 - 21:00
- Wednesday: 09:00 - 21:00
- Thursday: 09:00 - 22:00
- Friday: 09:00 - 00:00
- Saturday: 09:00 - 23:00
- Sunday: 09:00 - 21:00
Be part of a brand that values diversity, environmental sustainability, and community spirit while delivering quality handmade products to a broad customer base.
Level
Senior