Senior Salesforce Administrator

About NAVEX

NAVEX is committed to making the world a safer, more ethical place where every individual can be heard. Our Product Engineering team passionately builds powerful products for integrated risk and compliance management, helping clients safeguard their reputation and finances. Joining us means being part of a mission-driven culture that values quality, innovation, and collaboration across locations including Bengaluru, London, Charlotte, and Frankfurt.

Role Overview

We are seeking a Senior Salesforce Administrator to join our Business Systems team. In this role, you will partner with various internal departments to provide exceptional Salesforce administration services, enhancing the usability, efficiency, and adoption of our Salesforce platform.

Key Responsibilities

• Handle daily Salesforce administration tasks, including user setup, profile and role management, and customization of objects, fields, record types, page layouts, validation rules, and workflows.
• Collaborate with management, planning, analysts, and end-users to develop complex workflow rules, data validations, and triggers.
• Create customized reports and dashboards to meet business needs.
• Document application requirements by working closely with stakeholders during enhancements and changes.
• Manage the software testing lifecycle, including test plan design, test case development, environment setup, and coordination of testing activities.
• Stay updated on Salesforce releases and capabilities, suggesting ways to enhance processes.
• Keep users informed on system features and updates, providing technical support as needed.
• Track and resolve system issues effectively.
• Maintain thorough documentation on processes, policies, configurations, and user support materials.
• Support developers by assisting with technical documentation for current and upcoming applications.

Qualifications and Skills

• Bachelor’s degree in a related discipline.
• Minimum five years of experience administering Salesforce platforms.
• Salesforce Administrator certification is mandatory.
• Strong command of Salesforce Flows.
• Good understanding of relational database concepts and experience with data integration tools.
• Familiarity with languages such as SOQL, SQL, Visualforce, HTML, Java, and Apex is preferred.
• Detail-oriented with the ability to manage multiple projects independently and collaboratively.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Adaptability to thrive in a fast-moving, open, and innovative work environment.
• Willingness to embrace AI and emerging technologies to enhance work outcomes.

Work Schedule and Environment

This role follows a shift from 3:00 PM IST to 12:00 AM IST in a hybrid work model.

Compensation and Benefits

The starting salary for this position is INR 1,665,000 per year. In addition, shifts ending between midnight and 7:00 AM IST are eligible for a night shift differential of INR 500 per day. NAVEX fosters a transparent and supportive workplace, offering exceptional growth opportunities, ownership, and recognition tied to performance.

Diversity and Inclusion

NAVEX is an equal opportunity employer dedicated to attracting and retaining a diverse workforce, including individuals with disabilities and veterans.