Senior Manager, Data & Devices

About the Role

This leadership position at MTN Ghana requires spearheading the development and implementation of the company’s Data and Devices strategy. The incumbent will oversee the full device lifecycle management, fostering innovation in traditional and new channels to enhance customer value and secure a competitive edge. Responsibilities include aligning activities with business goals, profitability targets, and adapting to the evolving digital marketplace.

Key Context

• Transition of MTN Ghana into a technology-driven business.
• Managing diverse regulations and stakeholder relationships.
• Operating as a public listed company with focus on environmental, social, and governance principles.
• Embedding partnerships as core business practice.
• Responding to rising demands for digital products, services, and data-driven strategies.
• Shifting focus from market share to deeper customer engagement.
• Facing competition with growing price sensitivity and multiple competitors.
• Maintaining active media presence and brand reputation.

Main Responsibilities

• Formulate and execute comprehensive device and data lifecycle strategies to optimize financial returns and customer satisfaction.
• Establish advanced partnership frameworks with OEMs and digital ecosystem collaborators.
• Lead a customer-focused culture and promote data-driven decisions company-wide.
• Contribute to pricing, bundling, and market launch strategies.
• Scout emerging technologies to integrate into offerings.
• Manage device portfolio development as a competitive differentiator.
• Collaborate on market research with CVM and Commercial teams to guide product innovation.
• Steer campaign creation aligned with MTN's brand promises.
• Track Data & Devices unit results, ensuring business goals are met.
• Handle vendor partnerships and optimize supply chain performance.
• Innovate financing solutions to lessen customers' smartphone purchase burdens.
• Implement affordability initiatives to boost product adoption and loyalty.
• Oversee budgets, forecasts, and financial metrics to enhance EBITDA.
• Leverage bulk purchasing for cost advantages.
• Maintain prudent financial practices for sustainable profitability.
• Advise on governance standards and elevated client experience practices.
• Ensure compliance with data security policies and continuous improvements.
• Develop contingency plans to mitigate market or performance risks.
• Create analytic models supporting risk-aware management decisions.
• Enforce adherence to business risk and reputation management norms.

Required Education and Experience

• Bachelor’s degree in Marketing, Engineering, Computer Science, Economics or related disciplines.
• Additional certification in marketing or postgraduate business/commercial qualifications considered beneficial.
• At least 8 years of experience managing data and devices with a minimum of 5 years in managerial roles; leadership experience in technology or OEM sales is favorable.
• Demonstrated expertise in managing strategic partnerships, marketing, market research, sales, and distribution channels.

Technical Knowledge and Skills

• Expertise in device lifecycle management, covering procurement to recycling.
• Experience integrating technologies such as IoT, AI, cloud, and mobile money into customer products.
• Strong understanding of cybersecurity, data integrity, and compliance.
• Financial proficiency in designing financing models and managing budgets.
• Ability to manage stakeholders, vendors, and partnerships effectively.
• Competence in market research, customer analytics, and value proposition design.
• Skill in product development and executing go-to-market strategies.
• Project and quality management to ensure timely and quality delivery.
• Knowledge of sustainable practices like green device lifecycle management.
• Understanding of digital customer experience design and omnichannel personalization.
• Capability to develop new revenue streams from data monetization.
• Awareness of global device and data trends and ability to adapt to local market.
• Proficiency in decision modeling, business analytics, and risk assessment.

Working Conditions

This role supports flexible work arrangements where accountability and self-management are key.

Application Instructions

Candidates should reference the vacancy number MTN-MKT-ADTRACK004-26 when applying. Applicants need to submit their CV and a brief essay explaining which of MTN's 'Live Yéllo' values resonates with them most (up to 250 words). Applications are to be sent via email by 17th July 2026. Only shortlisted candidates will be contacted.