Senior Digital Project Manager

Overview

Join the Client Services Team as a Senior Digital Project Manager responsible for autonomously overseeing and delivering assigned client projects successfully. This position acts as a key client-facing role within our delivery team, managing a multidisciplinary group of designers, technologists, and marketers both onshore and offshore. The role is pivotal in operational excellence, driving client satisfaction, and spearheading innovative projects primarily in health technology and pharmaceutical sectors.

Key Responsibilities

• Lead the planning, execution, and delivery of impactful projects spanning Health Tech, Pharma, and digital domains.
• Manage all project activities internally and externally to ensure full definition, appropriate resourcing, and overall readiness.
• Collaborate closely with creative, marketing, and technology leads to continuously adjust project approaches and outputs aligning with evolving success metrics.
• Oversee scope, timelines, budgets, change control, resource allocation, communications, and risk management for projects.
• Serve as the main liaison for clients, maintaining clear communication and transparency throughout the project lifecycle.
• Direct internal workflows and task delegations, setting precise priorities per project requirements.
• Apply extensive hands-on expertise in FDA-regulated pharmaceutical marketing, including Medical, Legal, and Regulatory (MLR/PRC) review processes, submission tools like Veeva Vault PromoMats and Zinc Maps, understanding reviewer perspectives, and schedule realistic review timelines integrated into project plans.
• Lead the entire lifecycle of pharmaceutical website projects from discovery, UX/creative development, MLR/PRC regulatory review, technical development, quality assurance, through launch, coordinating among client brand teams, creative/dev teams, and medical/legal/regulatory specialists.
• Manage MLR/PRC submission calendars and document review feedback, proactively escalating scheduling conflicts or approval risks.
• Represent client priorities internally throughout project planning and delivery phases.
• Set priorities based on comprehensive activity analysis, ensuring achievable deadlines.
• Work cross-functionally with department leads and resource planners to communicate resource demands, milestones, deliverables, and risks.
• Create, update, and present comprehensive project plans, documentation, status reports, client schedules, and deliverable progress materials.
• Facilitate daily stand-ups and meetings.
• Identify and escalate potential project risks promptly to leadership.
• Contribute to improving client services processes and tools within the organization.

Qualifications

• Between 5 and 8 years experience in project management, preferably within digital agencies or similar client service settings.
• At least 3 years managing pharmaceutical or biotech website projects.
• Familiarity with both Waterfall and Agile/Scrum project management methodologies.
• Strong understanding of agency workflows, creative processes, and digital production cycles.
• Experience overseeing digital marketing and software development projects, including scoping and planning.
• Proficient with project management platforms such as Monday.com, JIRA/Atlassian Suite, Smartsheet, and others.
• Excellent listening capabilities with skill in documenting differing viewpoints and translating ideas into prioritized actionable plans.
• Proactive attitude fostering collaborative and positive work environments.
• Ability to maintain calm, confident composure under pressure while managing urgent priorities.
• Bachelor's degree in a relevant field or equivalent professional experience.
• Project Management Institute certification (CAPM or PMP) is advantageous.

Additional Information

The job description outlines primary duties, requisite skills, and responsibilities but is not exhaustive. We embrace diversity and are an equal opportunity employer embracing all minority, female, disabled, and veteran applicants.

Note for Recruitment Agencies: We do not accept unsolicited resumes from agencies without a formal, written agreement specific to this role. Unauthorized submissions will be considered our property and no placement fee will be paid.