- 경험
- 1~3세
- 샐러리
- INR 20,000 – INR 30,000 / month
- 채용 공고
- 1
- 게시됨
- 6시간 전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
Vivitron Energy Pvt Ltd is seeking a proactive Inside Sales and Customer Support Executive based in Peenya, Bengaluru. This position operates from 9:00 AM to 6:00 PM and involves managing customer communications, lead follow-ups, and coordinating order processing activities. The candidate will be pivotal in connecting marketing leads with the sales process and ensuring efficient communication between customers and internal teams.
Primary Responsibilities
- Initiate contact with potential clients from marketing-generated leads and explain the company's products and services to them.
- Consistently follow up with prospects to convert leads into confirmed customers.
- Generate additional leads through cold calls and customer referrals.
- Handle incoming customer calls, respond to queries, and provide appropriate product or service information.
- Resolve customer issues promptly to enhance satisfaction.
- Confirm customer orders, coordinate with production for processing and delivery schedules, and communicate updates to customers.
- Maintain detailed records of leads, follow-ups, customer interactions, and orders, ensuring lead statuses are regularly updated in internal systems.
- Establish and nurture strong customer relationships, promoting customer loyalty and identifying chances for repeat business.
Candidate Profile and Requirements
- Exceptional communication and interpersonal abilities to effectively engage with customers.
- Strong follow-up and persuasive skills to convert leads into sales.
- Professional handling of customer queries with problem-solving aptitude.
- Basic computer proficiency to accurately update and manage lead data.
- Competence in managing multiple tasks while coordinating efficiently with internal teams.
- Fluency in English, Hindi, and Kannada is essential.
- Preferred experience: 1–3 years in telecalling, inside sales, or customer support roles.
- Familiarity with CRM tools or lead management systems will be considered advantageous.
Work Schedule and Location
The role requires presence at the Peenya office in Bengaluru with working hours from 9 AM to 6 PM.