Sales Development Representative (m/d/w)

About HERO Software and the Role

Join HERO Software, a SaaS company dedicated to simplifying and improving the everyday operations of craft businesses through advanced digital solutions and automation including AI. As a Sales Development Representative, you will be the initial human connection for potential customers, helping them understand their challenges and discover tailored solutions to enhance their workflow efficiency.

This position is based at one of our modern offices in Berlin or Hannover with the flexibility of remote work combined with a commitment to regular in-person collaboration.

Key Responsibilities

• Initiate proactive outreach to prospective clients via phone, email, and social media, often serving as the first contact for HERO Software.
• Engage with craft businesses to uncover insights into their day-to-day operations, challenges, and decision-making processes.
• Identify client needs and challenges to build meaningful relationships with key decision makers, approaching them with professionalism and approachability.
• Qualify leads rigorously to determine alignment with our products and market fit.
• Schedule initial meetings and product demonstrations for Account Executives, playing a critical role in the sales pipeline.
• Maintain accurate records of customer interactions and relevant data in Salesforce to ensure efficient lead management and transparency.
• Collaborate with teams to develop effective outreach strategies closely aligned with the craft sector.
• Utilize modern technologies, automation, and AI tools to streamline and continuously improve outreach efficacy.
• Contribute to an inclusive and knowledge-sharing team culture with frequent on-site interaction.

Candidate Profile and Skills

• Enjoy proactive outbound sales activities, particularly phone communications, coupled with persistence and positive energy.
• Demonstrate genuine interest in the craft industry, its challenges, and decision-making dynamics.
• Previous exposure to the craft sector is a plus, though strong willingness to learn and immerse yourself in the industry is essential.
• Showcase excellent client orientation, professionalism, engaging communication, strong presentation abilities, and a personable approach enriched with humor.
• Manage your appointments and follow-ups diligently and work independently.
• Maintain meticulous documentation within Salesforce to uphold high-quality sales process standards.
• Embrace new technology and integrate AI and automation into daily workflows to enhance efficiency and outcomes.
• Possess strong German language proficiency (minimum C1) and good command of English (minimum B1).
• Enjoy working collaboratively and actively seek regular interaction with onsite colleagues.

Employee Benefits

• Flexible working hours and location with support for mobile work, including a monthly €29 subsidy for public transport within Germany.
• 30 days of annual leave including December 24 and 31, with additional special leave for significant life events like weddings or relocations.
• One day annually dedicated to volunteering for a social cause of your choice.
• Health and wellness offerings such as job bike leasing, access to fitness programs via Hansefit and EGYM Wellpass, plus mental health support through a specialized partner.
• Additional company health insurance coverage and monthly professional shoulder and neck massages at the Hannover office.
• An annual education budget of €800 for courses, books, or coaching to support continuous professional growth.
• Regular performance feedback and development meetings aligned with career progression plans within HERO.
• Vibrant team culture featuring annual summer and Christmas parties, various team events, and company retreats within the EU.

Diversity and Inclusion

HERO encourages applications from non-binary and trans* individuals and prioritizes candidates with disabilities when qualifications are equivalent.

Application Process

If your skills and personality resonate with this opportunity, please submit your application along with your salary expectations.