Sales Coordinator

About the company

Shangri-La Group describes itself as a people-first hospitality employer that values genuine care, mutual respect, and a family-like culture. The organisation emphasises a calm, welcoming workplace, balanced working practices, good benefits, and recognition for effort.

Role overview

The Sales Coordinator will provide daily administrative and operational assistance to the Global Sales team, helping keep sales processes organised, responsive, and efficient across multiple markets.

Key responsibilities

• Deliver administrative and operational support that helps the Global Sales team run smoothly each day.
• Handle customer questions and follow up on sales enquiries across different market segments.
• Keep Salesforce information accurate and coordinate the prompt sharing of sales leads with hotels.
• Support the rollout, management, and tracking of corporate RFP activities.
• Assist with CRM work, database upkeep, and sales campaign execution.
• Help organise sales presentations, showcases, trade events, and familiarisation trips.
• Stay in regular contact with hotels and Global Sales Offices around the world to maintain clear coordination and information sharing.
• Compile and prepare monthly, quarterly, and ad hoc reports as well as sales performance analyses.
• Improve administrative processes, workflows, and systems to support better efficiency.
• Manage forms, contracts, report preparation, sales system updates, and other related administrative tasks as needed.

What the company is looking for

• At least 1 year of experience in hospitality, sales support, administration, or a similar area.
• Strong organisation, coordination, and time-management abilities.
• Comfort working with several priorities at once and meeting deadlines in a busy setting.
• Careful attention to detail, strong administrative standards, and a focus on accuracy and quality.
• Good people skills with the ability to build cooperative relationships across teams and cultures.
• Confidence in a global, multicultural environment and the ability to work well with people across countries and time zones.
• A customer-focused attitude and enthusiasm for supporting a luxury hospitality brand.
• Solid Microsoft Office skills, especially in Excel and PowerPoint.
• Willingness and ability to learn new technologies and digital tools quickly.

Additional information

A local employment package will be offered to the selected candidate.