Residential Worker

About The Salvation Army

For over 130 years, The Salvation Army has been dedicated to assisting vulnerable populations across Canada and Bermuda. Rooted in a worldwide Christian church tradition, the organization aids more than two million individuals annually by providing essentials like food, clothing, and shelter. It also offers support to those facing unemployment, addiction, and family difficulties. The Salvation Army continues to evolve and innovate to serve emerging community needs while embodying values of hope, service, dignity, and stewardship. As a faith- and values-oriented organization, it welcomes individuals from diverse backgrounds and life experiences, fostering a welcoming environment for all.

Mission

The Salvation Army's mission is to share the love of Jesus Christ, address human needs, and serve as a transformative force within communities worldwide.

Job Overview

The Residential Worker will operate in accordance with organizational policies and contribute as part of a house staff team supporting residents and facility needs. The role requires ensuring resident compliance with parole and house regulations, managing documentation, maintaining confidentiality, and fostering a respectful, trust-based environment. This position necessitates understanding and respecting the organizational hierarchy and participating actively in evaluations and staff meetings.

Key Responsibilities

• Thorough knowledge and adherence to the Operations Manual (Policies & Procedures).
• Uphold the mission statement and code of ethics of The Salvation Army.
• Ensure residents comply with parole conditions and house rules.
• Maintain adequate supplies of forms and manage their availability in the Duty Office, including photocopy tasks.
• Engage in regular performance reviews with the Director and attend all team meetings.
• Work collaboratively with house staff focused on resident and facility needs.
• Respect the established chain of command.
• Protect the privacy and confidentiality of both residents and staff members.
• Create and maintain an environment of trust and respect while exercising necessary control.
• Understand roles and responsibilities of various positions and perform cross-tasking when required.
• Arrive 10 to 15 minutes before shift start for seamless shift changes.
• Conduct comprehensive house rounds ensuring cleanliness, security, and accurate resident headcount logged against the logbook documentation.
• Confirm all doors are properly locked post-checks.
• Review new logbook entries or important reports with outgoing staff for proper follow-up.
• Maintain alertness throughout the shift.
• Monitor the Sign-Out Log to verify resident names and locations upon sign-outs and call-ins.
• Administer medications and log administrations carefully.
• Complete supervisor checklists accurately.
• Ensure security for residents and the facility at all times.
• Carry the portable phone and panic button throughout the shift for safety.
• Manage intake procedures for new residents and discharge processes for those leaving.
• Perform additional tasks as assigned by the Director or Program Coordinator.

Qualifications and Requirements

• Must be eligible for Canadian Reliability Status for the entire length of employment.
• Proficiency with computers is required.
• Preference given to candidates with related work experience and/or post-secondary education.
• Strong oral and written communication capabilities.
• Skilled conflict resolution and problem-solving abilities.

Preferred Competencies

• Insight into offender behavioral patterns and capability to assess risks and needs.
• Understanding of authority usage in supervision and effective crisis intervention techniques.
• Tolerance and empathy towards people from diverse social and cultural backgrounds.
• Ability to develop counseling relationships, build trust, and assist offenders in practical reintegration challenges.
• Demonstrated ability to communicate clearly both verbally and in writing.
• Cultural competence and respect for diversity.
• Willingness and ability to complete required background screening including the Salvation Army Abuse Registry.

Working Hours

This position requires a commitment of 48 hours per week.

Compensation

The expected salary range is $18.30 to $22.87 per hour, with a maximum of $27.44 per hour, depending on qualifications, experience, and market factors.

Accommodations

The Salvation Army is committed to providing reasonable accommodations upon request to ensure equitable employment conditions.