Residential Property Manager

Job Overview

Stonehenge NYC is seeking an experienced Residential Property Manager passionate about real estate to oversee and enhance the value of residential properties, ensuring financial returns for owners while benefiting tenants and the community. This role involves managing operational activities, capital projects, leasing, marketing, and representing property owners to tenants and the public.

Key Responsibilities

• Maintain a professional and client-focused demeanor in all interactions with coworkers, tenants, clients, and the public.
• Continuously improve work processes to meet tenants' expectations.
• Manage tenant relations including requests for repairs, understanding rent charges, lease issues, and other concerns.
• Supervise on-site personnel including assistant property managers, concierge, doormen, handymen, porters, and superintendents.
• Recruit, train, and evaluate staff performance; manage disciplinary actions in compliance with union and company policies.
• Plan and organize staff schedules and maintenance assignments.
• Foster teamwork and create a positive work environment.
• Develop and administer operating income/expense and capital budgets aligned with property objectives.
• Coordinate with leasing agents to align operational and leasing responsibilities; ensure staff training on handling prospective tenants.
• Maintain accurate property records and documentation, preparing detailed status reports.
• Oversee contracts, supervise service providers, and approve invoices related to property maintenance and safety.
• Manage loss prevention, risk management, security, and aesthetics; ensure timely repairs and property inspections.
• Develop emergency service networks and provide 24/7 availability including weekend coverage.
• Collaborate on forecasting and managing major capital expenses like HVAC and roofs.
• Monitor work orders and tenant satisfaction proactively.
• Ensure compliance with all safety regulations and promote a safety-first culture within the team.

Qualifications and Experience

• Bachelor’s degree or equivalent vocational/technical training.
• At least three years of residential property management experience, including two years in rental management.
• Minimum two years in supervisory or management roles.
• Exceptional communication skills, strong attention to detail, organizational abilities, and interpersonal skills for interacting across all levels.
• Courses in real estate are advantageous.

Work Environment and Conditions

• Full-time position with typical hours Monday to Friday, 9 AM to 6 PM, with on-call duties during weekends.
• Role requires travel between building sites during business hours.
• Professional office setting using standard office equipment.

Compensation

The salary range for this role is between $95,000 and $115,000 annually.

About Stonehenge NYC

Stonehenge NYC, a part of Stonehenge Management LLC, manages a multifaceted real estate portfolio valued at approximately $2.1 billion. The portfolio includes 18 income properties with around 3,000 apartments across 2.5 million square feet in Manhattan. They are noted for outstanding customer service and lifestyle programming with a strong commitment to employee growth and career development.

Equal Opportunity Employer

Stonehenge NYC is committed to equal employment opportunities regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected classifications.