Relationship Manager

Job Overview

We are looking for a dedicated Customer Care Executive to serve as the primary contact for our customers. The role involves delivering excellent support, handling inquiries efficiently, and ensuring high levels of customer satisfaction through various communication platforms.

Primary Responsibilities

• Respond promptly to customer questions through phone, email, chat, or social media channels.
• Address and resolve customer complaints with timely, effective solutions.
• Maintain professionalism and demonstrate empathy when interacting with customers.
• Record all customer communications and update information in CRM systems accurately.
• Work collaboratively across departments to handle complex issues.
• Achieve performance targets including response and resolution times, and customer satisfaction metrics.

Candidate Requirements

• Experience: 0 to 2 years in customer service or similar roles.
• Strong communication abilities in Hindi and fluent English are mandatory.
• Familiarity with customer support tools and CRM software.
• Capable of performing efficiently in high-pressure and fast-paced environments.
• Excellent problem-solving and conflict-management skills.
• Education: Minimum completion of high school; Bachelor’s degree preferred.

Additional Information

• Employment: Full-time position.
• Work Setup: On-site at Nagpur, Maharashtra, India location.
• Salary Range: INR 10,000 to INR 15,000 monthly.