Regional Lead

About Wave Mobile Money

Our mission is to transform Africa into the first continent to become entirely cashless. In 2017, more than half of Sub-Saharan Africa's population lacked bank accounts due to high fees, inaccessible branches, and limited payment methods. This situation forces people to keep money in unsafe places, while small businesses deal with predatory lending and parents spend excessive time paying school fees in cash.

Wave addresses these challenges by creating financial services that are straightforward, free of account fees, instantaneous, and widely accepted. Even in places with unreliable infrastructure, users can send money easily using Wave. Since launching a mobile application in Senegal in 2017, Wave has expanded to millions of users across nine countries.

Role Purpose

As a Regional Lead in Malawi, you will report to the Country Launcher and be responsible for managing all agent network growth and user acquisition activities in your region. You will supervise Field Officers and coordinate with agent administration teams to meet regional targets effectively.

Key Responsibilities

• Guide Field Officers to discover new locations for agent acquisition, following established criteria.
• Ensure all agents are contracted legally and properly trained on contract contents prior to signing.
• Oversee training and certification of agents on products and procedures, including compliance with KYC and AML/CTF standards, as well as coordinating supply delivery and branding.
• Coordinate liquidity management at agent locations alongside relevant teams.
• Supervise monitoring of agent performance against targets and manage emerging issues within the region.
• Manage the agent churn process, including closure identification, equipment recovery, and branding removal.
• Lead a team of Field Officers who manage field promoters tasked with recruiting new financial product users.
• Identify challenges that impede user growth and formulate strategies to enhance user retention.
• Recruit, train, and monitor distribution team members, utilizing data to optimize strategies.
• Serve as the primary regional contact for agency networks and new users, ensuring operational excellence, cost management, and compliance with policies and regulations.
• Promote exceptional customer service standards and quality service delivery.

Additional Information

• Work is primarily field-based within the assigned Malawi region.
• Work authorization for Malawi is mandatory.
• The position is permanent with competitive salaries calculated transparently.
• Health insurance coverage extends to employees and their dependents.
• Parental support includes 26 weeks of leave for mothers and 4 weeks for fathers, plus subsidized childcare upon return to work.
• Airtime reimbursement and provisions for lunch and field facilitation are provided.

Preferred Qualifications and Experience

• Fluency in English and a local language.
• Bachelor's degree in a related discipline.
• A minimum of 5 years’ relevant experience managing agent networks or user acquisition, and at least 2 years leading field-based teams within Malawi.
• Experience overseeing agent activities in rural areas is required.
• Prior involvement in product launches is advantageous.

Who Will Thrive in This Role

• Individuals with proven success in customer acquisition strategies for mobile or financial products.
• Excellent communication skills with a preference for frequent and clear updates.
• Detail-oriented professionals committed to high-quality results.
• Self-driven achievers comfortable working independently and escalating issues appropriately.
• Committed to going beyond the call of duty to complete tasks.
• Adaptable to rapid changes in priorities and environments.
• Technologically proficient, including familiarity with Excel and new software tools.
• Strong team players with cooperative spirits.

About Our Team

• We have expanding teams in multiple African countries and remote contributors globally.
• Our passion lies in delivering affordable financial services to underserved communities.
• Employees enjoy autonomy in managing projects from start to finish.
• Wave secured the largest Series A funding round in Africa in 2021, with top-tier investors such as Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We rank among Y Combinator's top companies by revenue.

Equal Opportunity Statement

Wave is dedicated to diversity and fosters an inclusive workspace for all employees.