Reception Agent

About the Company

Become part of a hospitality group affiliated with Accor, encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle spots globally. This environment encourages personal growth and career progression. Every action, smile, and interaction contributes to a positive, lasting experience for guests, colleagues, and supports sustainable practices. Embrace the Heartist® spirit and let your enthusiasm guide you in a dynamic hospitality world.

Role Overview

As a Reception Agent, you will be the initial and final point of contact for guests, ensuring their visit is seamless and memorable from arrival to departure. You will deliver professional, welcoming service that reflects the hotel's standards.

Key Responsibilities

• Greet and bid farewell to guests in line with hotel standards, delivering courteous and professional service.
• Conduct efficient and precise check-in and check-out processes.
• Address guest requests, concerns, and special needs by coordinating with appropriate departments and guaranteeing prompt solutions.
• Monitor guest billing accounts, perform payment processing, and maintain accurate front desk records.
• Offer information on hotel amenities, services, and nearby attractions.
• Manage incoming telephone calls, respond to inquiries, and route calls appropriately.
• Assist with VIP arrivals, group check-ins, and special occasion preparations.
• Complete orderly shift handovers and communicate operational updates for continuity.
• Enhance guest satisfaction through personalized attention and promote additional hotel services to enrich stays.

Required Qualifications and Skills

• A strong dedication to service with professionalism that prioritizes guest satisfaction.
• Good proficiency in English communication.
• Experience with Opera PMS and familiarity with front office and property management systems.
• Preferably prior front office experience in international or comparable hotel chains.
• Excellent verbal and written communication abilities, capable of engaging with multi-cultural guests effectively.
• A friendly, positive demeanor centered on guest experience.
• Demonstrated problem-solving, decision-making, and crisis handling abilities for managing guest complaints tactfully.
• Adaptability to fast-paced environments and shift working patterns.
• Collaborative team player with interdepartmental coordination skills.
• Highly organized, detail-conscious, and responsible in work habits.
• Professional appearance and behavior in line with corporate standards, with strong representation skills.
• Competency in Microsoft Office and ability to support basic administrative reporting.

Additional Information

Previous experience in a similar role is considered advantageous.