Public Area Assistant

Overview

The Merrion Hotel, a prestigious luxury hotel in Dublin and member of The Leading Hotels of the World, is seeking a Public Areas Attendant to join its Accommodation Services team. This role offers a chance to work in a professional and friendly environment where high standards, teamwork, and guest satisfaction are key priorities.

Key Responsibilities

• Provide warm, professional, and courteous service to guests consistently.
• Foresee guest requirements and respond quickly to enhance their experience.
• Maintain all public areas to impeccable standards of cleanliness, comfort, and safety.
• Inspect public spaces for maintenance issues and report them according to hotel policies.
• Manage lost property items following departmental guidelines.
• Use equipment, chemicals, and materials safely and correctly, keeping storage tidy and organized.
• Adhere strictly to health, safety, hygiene, and fire safety regulations.
• Promote hotel services actively and support opportunities to upsell where appropriate.

Candidate Profile

• Demonstrates strong attention to detail and commitment to 5-star quality standards.
• Communicates effectively and politely with guests and colleagues.
• Flexible, dependable, able to work both independently and as part of a team.
• Appreciates the importance of guest care, offering thoughtful and discreet service.
• Follows procedures and adapts well to the dynamic requirements of hotel operations.
• Previous hotel housekeeping or cleaning experience is advantageous but not essential; comprehensive training will be provided.

Work Schedule

This is a full-time position requiring 39 hours weekly, with shift patterns including weekends and public holidays on a rotating basis.

Benefits

• Competitive salary
• Complimentary meals during shifts
• Free professional cleaning of company uniforms
• Access to training and career development programs
• Health and dental insurance contributions
• Contributory pension plan with death-in-service coverage from day one
• Increased holiday entitlement with length of service
• Employee discounts across the hotel's restaurants, bars, and rooms, available to you and your family or friends
• Employee Assistance Programme offering free counseling and support
• Travel-related benefits such as bike-to-work scheme and discounted city parking
• Subsidised taxi travel for shifts outside public transport operating hours
• Participation in a Recommend a Friend bonus program

About The Merrion

Situated in the center of Dublin opposite Government Buildings, The Merrion is celebrated as one of Europe’s finest luxury hotels. The property consists of 142 bedrooms and suites housed in four restored Georgian townhouses surrounding two 18th-century-style gardens.