Product Operations & Implementation Lead
Noida, Uttar Pradesh, India · 정규직
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- 경험
- 5–9 yrs
- 샐러리
- INR 900,000 – INR 1,300,000 / year
- 채용 공고
- 1
- 게시됨
- 1시간 전
- 작업 모드
- 사무실에서
- 교육
- 졸업생 누구나
- 적임
- Any graduate; candidates with relevant techno-functional implementation experience, including strong applicants from adjacent industries, may apply. Travel domain experience is preferred.
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- 신청 시 필수 사항
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직무 설명
About the company
Travel Geeks Solutions LLP operates within the same in-house business structure that supports Dreams Travel & Tours. The company works across both domestic and international travel services and is focused on building a more structured, process-led operating model spanning sales, customer experience, technology-enabled booking flows, and business support.
The organization is actively improving its internal systems, implementation capability, and operating processes in areas such as booking engine deployment, CRM, reporting, workflow coordination, and customer-facing travel operations. The long-term aim is to create a scalable base for growth across B2C, B2B, and support functions.
This opportunity is suited to professionals who are hands-on, practical, process-focused, and comfortable operating in a fast-changing environment where structure is being developed deliberately and quickly.
Role overview
The Product Operations & Implementation Lead will take ownership of techno-functional implementation and business-system rollouts across the travel technology stack. This is an individual contributor position, not a software development role.
Key responsibilities
- Coordinate booking engine and product implementations end to end, working with external vendors and internal teams.
- Convert business needs into functional workflows, system requirements, and clear implementation milestones.
- Lead user acceptance testing, track issues, follow up on bugs, and manage change requests.
- Check booking flows, payment flows, wallet and ledger logic, markup calculations, reporting, user roles, and admin-panel functionality.
- Build SOPs, process notes, issue trackers, and rollout-related documentation.
- Partner with Operations, Finance, Sales, CRM, and vendor teams to support smooth implementation and adoption.
- Assess and refine B2B, B2C, admin, CMS, pricing, and reporting processes.
- Support readiness for implementation, go-live planning, and stabilization after launch.
- Make sure system configurations match business processes, commercial rules, and operational controls.
Candidate profile
The ideal candidate will bring 5 to 9 years of relevant experience in techno-functional implementation, product operations, business systems, CRM or process implementation, or platform rollout work.
Experience in requirement gathering, UAT, process mapping, vendor coordination, and system implementation is important. The role also requires comfort working with admin panels, workflows, reports, access control, issue resolution, and business documentation.
The person in this role should be able to connect business and technology teams effectively, stay detail-oriented, and independently drive implementation follow-ups.
Experience in travel technology, booking engines, B2B/B2C platforms, CRM systems, or OTA/DMC environments is preferred. Exposure to reporting, change management, SOP creation, and rollout management will be valuable.
Candidates from adjacent industries may also be considered if they have strong techno-functional implementation experience. A process-driven mindset and strong ownership are essential.
Eligibility
Any graduate can apply.
Additional information
This role is based in Noida, India.