Product Manager

Overview

Chariot is at a pivotal moment in its product development, revolutionizing how donors contribute and nonprofits fundraise. We seek product professionals capable of translating deep customer insights into tangible products. Depending on your experience, responsibilities vary from owning an entire product line end-to-end to managing impactful projects within one. Scope, title, and salary correspond with experience.

Role and Responsibilities

• Lead product direction guided by insights collected from customers.
• Engage in discovery with nonprofit and platform collaborators as well as internal teams to find pain points and opportunities influencing the roadmap.
• Convert ambiguous concepts into well-defined, executable product requirements.
• Develop comprehensive specifications from high-level requests that engineers can immediately implement.
• Manage prioritization within your product domain.
• Integrate field insights and business objectives into prioritized product initiatives that enhance Chariot's mission to simplify charitable payments.
• Experiment rapidly on key assumptions by forming hypotheses, testing efficiently, defining relevant metrics, and monitoring outcomes.
• Boost engineering efficiency through clear communication and focus.
• Create precise product requirements to minimize ambiguity and streamline cross-team collaboration, facilitating faster, higher-quality engineering output.
• Oversee product development with active clients, onboarding them successfully while gathering feedback and maintaining satisfaction.

Candidate Profile

Essential Qualifications:

• Minimum 3 years product management experience; position level tailored to expertise.
• Strong first-principles thinking linking customer issues to innovative product solutions based on unique insights.
• Exceptional skills in scoping and specification to clarify ambiguous requests for engineering execution.
• Highly organized with meticulous attention to detail, effectively managing multiple concurrent tasks to completion.
• Proven track record of delivering products that have been built, launched, and widely adopted.
• Effective communication skills, both written and verbal.
• Technical familiarity with data models, API documentation, authentication processes, including webhooks, expected especially at senior levels.

Preferred Attributes:

• Experience shaping product processes such as roadmaps, metrics, and cycle planning in early-stage or growing startups.
• Background in B2B SaaS fintech or payments.
• Knowledge of the nonprofit sector, including CRM systems like Salesforce NPSP or Blackbaud, or fundraising platforms.
• History of enhancing workflows to decrease manual effort.

About Chariot

Chariot is constructing cutting-edge, comprehensive payment infrastructure to facilitate donor generosity and improve nonprofit operations. The U.S. sees $600 billion donated annually, much handled by outdated systems. Chariot innovates in this space.

• $1.8 billion annual payment volume processed.
• Tens of thousands of nonprofits served, including prominent organizations such as the American Cancer Society and Memorial Sloan Kettering Cancer Center.
• Significant market potential with a billion-dollar revenue opportunity in fintech addressing a vast $600 billion market.
• Team includes a high percentage of former founders, with a culture documented in a public handbook. The office operates Monday-Thursday in New York City with remote Fridays.

Employee Benefits

• Comprehensive healthcare plans; some fully covered by the company.
• Generous time off: 18 paid time off days plus 13 holidays.
• Fully paid parental leave including 12 weeks for primary caregivers.
• Weekly team lunches and free dinner at the office for late evenings.
• Monthly team-building activities and multiple annual company retreats.
• Employee-friendly equity options with a two-year exercise window and double-trigger acceleration.
• Charitable matching gift programs supporting employee giving.