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- 5년 이상
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- 5시간전
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- 재개하다
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About the Company
foodpanda, a part of the Delivery Hero Group, stands as a leading local delivery platform with operations in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero is publicly traded on the Frankfurt Stock Exchange and included in the MDAX index. Our mission is to deliver an exceptional experience that is fast, convenient, and accessible right to customers' doors.
Role Overview
HeroCare aims to offer responsive, tailored support solutions addressing challenges faced by customers, riders, and vendors. This role will focus on advancing a new initiative to provide comprehensive data, resolution processes, and business logic across contact centers managing 12 brands within Delivery Hero, including foodpanda.
Key Responsibilities
- Develop and shape the product roadmap by translating business goals and technical limitations into actionable priorities.
- Collaborate with and align multiple stakeholders across departments to drive impactful results without direct authority.
- Own a specific segment of the service platform with emphasis on enhancing agent productivity and operational efficiency.
- Partner closely with engineering teams to create scalable and durable solutions.
- Leverage data analytics to identify breakdown points, agent challenges, and opportunities for improvement.
- Support product launches, monitor performance metrics, and iterate based on feedback and data.
Qualifications
- Approximately five or more years of experience working cross-functionally within organizations, with a demonstrated record of successful delivery.
- Expertise in applying data-driven methods to detect issues, hypothesize and validate opportunities, prioritize tasks, and evaluate impact on metrics.
- Strong leadership and influence skills with proven experience in product leadership roles.
- Proficient in leading agile teams and adept at decomposing epics into clear user stories.
- A growth-oriented mindset comfortable with challenging norms and thriving in a dynamic environment.
- Excellent communication, presentation, and interpersonal abilities.
- Previous experience in customer service, support operations, or contact center technologies is advantageous.
Additional Information
- Engage in a dynamic and stimulating work environment.
- Opportunities for personal and professional development are supported.
- Collaborate in a vibrant, diverse, and inclusive international team.
- Assume significant responsibilities from the outset within a rapidly expanding global organization.
- Receive benefits including complimentary meals, health and dental insurance, and chances for continuous learning and skill advancement.
About Delivery Hero Group
Delivery Hero is a top player in the global food delivery market, processing over 3 million orders daily across more than 40 countries. The organization employs around 18,000 people and partners with over 500,000 restaurants worldwide.