Payroll Operations Specialist

About the Role and Team

The Payroll Operations Specialist plays a vital role in maintaining the administrative and compliance framework that allows clients to operate seamlessly across multiple state jurisdictions. This position involves managing payroll tax registrations, overseeing agency accounts, handling foreign qualifications, dealing with tax correspondence, unemployment claims, and other compliance-related administrative tasks. Collaboration with Payroll Operations, Customer Support, Implementation, Benefits teams, external vendors, and government agencies is essential to provide outstanding service.

Key Responsibilities

• Register employers with relevant state and local payroll tax agencies and manage their accounts and credentials.
• Conduct research on state compliance requirements and liaise directly with government agencies to resolve registration and account-related issues.
• Manage foreign qualifications through filings, renewals, withdrawals, and coordination with vendors.
• Review tax notices, respond to unemployment claims, and handle other compliance-related administrative requests.
• Coordinate supplementary client services such as California Statement of Information filings, agency payment investigations, and check processing.
• Keep documentation accurate and up to date in internal systems and identify opportunities for process improvements via automation and scalable workflows.

Candidate Qualifications

• Exceptional organizational abilities with a keen eye for detail.
• Proficiency in juggling multiple priorities in a dynamic environment.
• Strong written communication skills combined with excellent customer service aptitude.
• Comfortable researching regulations and navigating government agency websites.
• Capable of working autonomously while effectively collaborating across teams.
• Preferred background includes 2 to 3 years of experience in payroll operations, payroll tax registrations, compliance, Secretary of State filings, or related regulatory/administrative roles.

Ideal Candidate Attributes

• Enjoys tackling operational and compliance challenges thoroughly.
• Demonstrates ownership and follow-through on complex administrative responsibilities.
• Effective communicator with customers, government bodies, and external partners.
• Proactively seeks process enhancements and leverages automation to boost efficiency.
• Thrives in a fast-paced, growth-oriented environment where accuracy and adaptability are crucial.

Compensation and Equal Opportunity

The total compensation package includes base salary, employee equity options, and benefits, all competitive within SaaS and fintech sectors. Salary offers are calibrated based on experience, skills, location, and internal equity.

• Salary range for U.S. employees in New York City, Los Angeles, Seattle, or San Francisco Bay Area: $85,500 - $96,200 USD annually.
• Salary range for U.S. employees outside these locations: $77,000 - $86,600 USD annually.
• Salary range for Canadian employees: CAD 80,800 - 90,900 annually.

Mercury is proud to be an Equal Employment Opportunity employer embracing diversity and inclusion and provides reasonable accommodations throughout recruitment for applicants with disabilities or special needs.