Patient Journey Partner

About Roche and the Role

At Roche, individuality is embraced and valued, fostering an environment where personal expression and open dialogue thrive. We promote genuine connections, acceptance, and respect, enabling employees to flourish both personally and professionally. Our mission is to prevent, cure, and treat diseases while ensuring universal healthcare access now and in the future. Join our team where every voice is important.

Roche Pharma in Nairobi, Kenya is seeking a dedicated Patient Journey Partner (PJP) to be an integral part of the customer engagement and business delivery team. This role transforms how Roche operates in society—from primarily delivering world-leading medicines to fostering partnership, innovation, and disruptive leadership aimed at advancing patient care and ecosystem outcomes swiftly.

You will be empowered as the local Roche representative, collaborating closely with all stakeholders involved in the patient journey across various therapeutic or disease areas. The role is embedded within the local healthcare ecosystem and spans functional boundaries.

Key Responsibilities

• Serve as a visionary leader by crafting and implementing strategies that enhance patient journeys.
• Dynamically engage with diverse stakeholders including patients, healthcare providers, and advocacy groups to deeply understand their needs and co-create impactful solutions.
• Apply an entrepreneurial approach emphasizing strong partnership skills such as coaching, consulting, and attentive listening.
• Exhibit a growth mindset with the ability to learn rapidly, embrace experimentation and risk-taking, and share knowledge across internal and external networks.
• Show autonomy and self-direction while supporting the global Roche network altruistically.
• Leverage digital technologies including AI and omnichannel platforms to facilitate stakeholder engagement and solution delivery.
• Demonstrate integrity by acting openly, honestly, and ethically in all situations.
• Make decisive, value-driven decisions quickly and confidently, capable of declining activities that do not add measurable value.

Qualifications and Experience

• University degree in science, medicine, or related discipline; an advanced degree or MBA in life sciences is advantageous.
• At least four years of proven experience in marketing pharmaceutical products, healthcare solutions, brand management, or similar healthcare industry roles.
• Strong expertise in commercialization, medical affairs, and customer experience excellence, with a keen understanding of utilizing digital tools for stakeholder engagement.
• Experience working across functions and leading cross-functional teams using agile methodologies.
• Exposure to medical and market access topics is preferred.
• Outstanding stakeholder management skills, including collaboration with disease area experts and patient advocacy groups.
• Proficiency in English for effective communication within the global Roche team.

Who You Are

• A systems thinker and excellent listener with the capability to nurture and manage relationships in diverse healthcare environments.
• Business-savvy with a strong patient-centric mindset focused on delivering impactful healthcare outcomes.
• Innovative, adaptable, and committed to creating value beyond organizational boundaries.

About Roche

Roche is dedicated to innovating for a healthier tomorrow. With over 100,000 employees worldwide, our efforts have treated over 26 million people with medicines and conducted more than 30 billion diagnostics tests. We empower creativity and ambition to deliver life-changing healthcare solutions globally.

Diversity and Inclusion

Roche is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.