Patient Access Specialist

About Bluebird Kids Health

Bluebird Kids Health is a progressive organization committed to delivering value-oriented pediatric primary care to underserved populations. Our mission centers on providing exceptional healthcare services so children can flourish. We offer comprehensive, evidence-based primary and urgent pediatric care, supported by around-the-clock assistance including care coordination and chronic disease management, aimed at improving health outcomes, reducing costs, enhancing family experiences, and fostering a supportive environment for our staff.

Role Overview

The Patient Access Specialist functions as the initial point of contact for patients and families, ensuring smooth access to care and facilitating meaningful engagement with our healthcare model. Reporting to the CARES Center Operations Manager, this role involves managing patient inquiries, scheduling, and needs resolution to support timely and equitable access to pediatric services.

Key Responsibilities

• Handle incoming patient communications via phone, SMS, web portal messages, and online forms.
• Initiate outbound communications to follow up with patients and resolve concerns promptly.
• Schedule and adjust patient appointments efficiently, coordinating with clinical teams to align with operational standards and patient preferences.
• Monitor no-shows and reschedules to ensure continuity of care and minimize disruptions.
• Maintain accurate patient records, including demographic, insurance, and appointment information, within the electronic medical records system, adhering to internal protocols.
• Verify and update patient data at each interaction to uphold data integrity.
• Ensure strict compliance with HIPAA regulations and maintain confidentiality throughout all processes.
• Collaborate effectively with interdisciplinary teams to coordinate care and resolve patient-related issues.
• Enhance communication among healthcare providers, staff, and patients to facilitate smooth delivery of services.
• Identify and help address barriers to care in partnership with internal teams.
• Perform additional assigned tasks supporting the care delivery framework.

Qualifications

• High school diploma or equivalent educational qualification.
• 1 to 2 years of experience in healthcare settings or healthcare contact centers.
• Strong verbal and interpersonal communication skills.
• Excellent organizational capabilities and adeptness in managing multiple tasks concurrently.
• Proficiency with electronic health records (EHR), customer relationship management (CRM) software, digital patient engagement platforms, and standard productivity tools.
• Bilingual proficiency in English and Spanish is highly advantageous.
• Experience working with pediatric patient populations is preferred.

Equal Employment Opportunity

Bluebird Kids Health is dedicated to diversity and inclusivity, offering equal employment opportunities without discrimination based on protected characteristics. We encourage applications from individuals with diverse backgrounds and non-traditional qualifications, valuing passion and learning drive equally with formal credentials.

Employee Benefits

• Participation in impactful outreach and engagement initiatives within a mission-driven pediatric healthcare organization.
• Competitive salary supplemented with performance bonuses and potential equity options for selected roles.
• Supportive, dynamic work environment promoting professional development and growth.
• An inclusive culture that values contributions from all team members.
• Comprehensive medical, dental, and vision insurance coverage.
• Additional benefits such as employee assistance programs, caregiver support, commuter and flexible spending benefits, health savings accounts, and disability coverage.
• Generous paid leave provisions.