Operations Manager

Position Overview

Fitness Formula Clubs (FFC) is seeking a full-time Operations/Facility Manager to join our Chicago location. This role focuses on maintaining a secure, clean, and welcoming environment for members, guests, and colleagues while managing various operational teams and facility functions.

Key Responsibilities

• Ensure cleanliness, safety, and health standards for the club environment across all areas.
• Oversee customer service operations, front desk activities, and spa desk interactions.
• Manage staffing for Housekeeping and Hospitality teams including scheduling, time tracking, payroll approval, personnel file management, and conducting employee performance reviews.
• Collaborate with the Membership team and other personnel to drive member retention and attract new members.
• Support frontline staff during peak hours to deliver exceptional hospitality service.
• Coordinate with housekeeping to develop procedures and schedules for landscaping and facility upkeep.
• Set up key control systems, keep issuance records, and perform general locksmith duties.
• Maintain inventory and recommend essential equipment purchases and repairs in conjunction with the General Manager, participate in competitive bidding processes.
• Prepare annual department budgets with General Manager and Accounting Director, and manage expenditures related to housekeeping payroll, maintenance and repairs, supplies, and pool expenses.
• Establish and maintain relationships with landlords, building representatives, and fitness equipment vendors, ensuring proper maintenance standards.
• Conduct regular audits of equipment, coordinate necessary repairs, and keep operating manuals and parts catalogs on file.
• Develop and implement disaster and safety plans for emergencies such as fires.
• Coordinate contractor activities and supervise their projects.
• Contribute to club cleanliness and uphold cleanliness standards among all staff.

Additional Duties

• Achieve individual and departmental targets as assigned by the General Manager.
• Keep communication documents, including SOPs and training materials, current and accessible.
• Maintain cleanliness standards for Customer Service staff, Front Desk, and office areas.
• Timely preparation and submission of all required paperwork and reports.
• Participate in scheduled meetings including weekly leadership and semiannual all-staff sessions.
• Represent FFC at club and community events such as festivals, open houses, and Chamber of Commerce activities.
• Remain on-call to respond to emergencies when needed.
• Perform additional responsibilities as directed by the General Manager.

Qualifications

• Bilingual Spanish skills are preferred but not mandatory.
• Capable of following directives from ownership and management and assisting with special projects.
• Strong communication skills to promote superior customer service among staff and members.
• Organizational competence to manage, delegate work, and oversee authority effectively.
• Experience interpreting and managing profit and loss statements.
• Between 2 to 5 years of prior management experience.
• Demonstrated leadership qualities and ability to motivate team members.
• Genuine passion for health and fitness.
• Excellent written and verbal communication abilities.
• Availability to work during "Closeout" periods (last three days of each month or other designated dates).
• Proficiency with Microsoft Excel, Google Docs, and email communications.
• Physical ability to walk stairs and lift up to 50 pounds with or without reasonable accommodations.

Compensation and Benefits

• Annual salary ranging from $55,000 to $70,000 depending on experience.
• Health, dental, and vision insurance plans via Blue Cross Blue Shield of Illinois.
• Company matching 401(k) retirement plan and employer-paid life insurance.
• Professional development support with reimbursement of 50% of educational expenses up to $200 per year.
• Discounts on fitness certifications like Pilates, Yoga, and Personal Trainer courses.
• Access to FFC University courses and discounted certifications for continued education.

Additional Perks

• Complimentary membership granting access to all FFC club locations.
• 25% discount on spa services, retail products, and fitness classes.
• Employee appreciation programs including pet insurance and discounts on wireless services.
• Inclusive workplace culture promoting diversity and team cohesion.

Training Commitment

FFC requires all new employees to complete a comprehensive training program featuring multiple hospitality courses during the first 90 days. Role-specific training schedules will be discussed upon hiring.