Operations & Admin Coordinator

Position Overview

We are seeking a proactive and highly organized Operations & Administration Officer to be a vital collaborator with our Project Lead during a rapid growth phase involving scaling up to 120 hubs. This role demands complete responsibility for managing the daily administrative and physical operations within the country, including local HR functions, vendor management, and liaison with government entities. Your efforts in managing ground-level operations will empower the Project Lead to concentrate on strategic growth, partnerships, and team expansion.

Key Responsibilities

• Maintain accurate attendance and leave records for the team as the primary custodian.
• Handle HR documentation processes such as employment contracts, NDAs, and onboarding paperwork, ensuring proper collection and secure filing.
• Serve as the initial contact for workplace grievances or policy breaches, documenting incidents factually and escalating them to the Growth Lead or central HR promptly.
• Collaborate with immigration consultants to manage work permits, visas, and other legal paperwork for international staff.
• Oversee daily operations and upkeep of offices and trading hubs to ensure functionality, security, and maintenance standards.
• Represent the company in dealings with local government offices, municipal councils, and regulatory agencies regarding statutory filings, permits, and licenses.
• Support financial administrative activities such as bank account setups, mobile money registration, and secure handling of operational financial transactions.
• Source and manage local suppliers for office and hub needs, negotiate costs, and maintain vendor relationships.
• Implement and monitor inventory control systems and asset trackers for comprehensive management of company property and stock.
• Coordinate transport logistics, including vehicle bookings and basic international import/export shipping documentation where necessary.

Qualifications and Skills

• Minimum of 5 years’ experience in administration, procurement, or operational support, preferably within dynamic startups, NGOs, or commercial sectors.
• Demonstrated experience as an early hire involved in company setup activities, including office and banking infrastructure establishment, is highly valued.
• Proven ability to navigate interactions with local government agencies, vendors, and immigration professionals.
• Strong proficiency in MS Office (notably Excel) and Google Workspace (Docs, Sheets) for effective data management and reporting.
• High discretion and sound judgment in managing sensitive HR, disciplinary, and financial information with confidentiality.
• Self-motivated personality, comfortable with ambiguity and high-pressure situations in a swiftly scaling environment.
• Educational background including a Bachelor’s Degree or Diploma in Business Administration, Entrepreneurship, Human Resources, or a related discipline.

Why Join Us

• Participate in an exciting growth phase offering significant impact, visibility, and rapid career advancement opportunities.
• Collaborate with an international team with members based in Canada, China, Tanzania, and Nigeria.
• Gain practical business-building experience with substantial responsibility complemented by strong support systems.