Operations Account Specialist

About the Role

ChemPoint is seeking an Operations Account Specialist to join our team dedicated to transforming the chemical, ingredient, and industrial finished products sectors. This role supports day-to-day coordination with external operations providers under the guidance of the Operations Supervisor. Key duties involve managing inventory receipts and adjustments, dock-to-stock reporting, work order coordination with external providers, and addressing operational queries.

Key Responsibilities

• Develop, implement, and oversee processes that ensure smooth daily warehouse operations in close partnership with cross-functional teams and leadership to guarantee consistency and adoption across the organization.
• Collaborate with the Operations Supervisor and Manager to ensure that warehousing processes meet department objectives, including handling issue escalation and resolution.
• Maintain productive relationships with external warehousing service providers, acting as the primary point of contact for day-to-day operational activities such as product tracking, inventory management, and approvals.
• Audit and validate warehouse invoices to confirm accuracy and timely payment processing.
• Enforce adherence to established warehouse protocols including receiving, storage, and shipment procedures, holding both internal and external stakeholders accountable.
• Work closely with Customer Service, Finance, Commercial, and Supply Chain departments to ensure efficient warehouse operations and customer satisfaction.
• Monitor warehouse provider performance against service standards and escalate concerns to relevant stakeholders as needed.
• Manage escalation of warehousing loss claims and corrective action initiatives in conjunction with the Operations Supervisor.

Qualifications and Skills

• Associate or Bachelor’s degree preferred, especially in Supply Chain Management, Business Administration, Logistics, or related disciplines; alternatively, relevant work experience with equivalent education.
• Prior experience in warehousing, logistics, or distribution highly preferred.
• Proficient in Microsoft Office applications, particularly advanced Excel capabilities.
• Excellent organizational skills with the ability to prioritize and handle multiple demands under tight deadlines in a dynamic environment.
• Strong verbal and written communication prowess to convey ideas effectively across various channels.
• Adaptability to shifting priorities and strong interpersonal skills to engage effectively with customers, suppliers, and service providers.
• Capable of working independently yet collaboratively within a team setting.
• Sound critical thinking, problem-solving, and decision-making abilities with keen attention to detail and process adherence.
• Ability to cultivate and maintain positive relationships with both internal colleagues and external partners.

Work Environment and Benefits

This is a hybrid position based in Bellevue, WA.

• Annual salary range: $67,500 to $80,000, influenced by experience, education, certifications, and location factors.
• Comprehensive employee benefits package including health, vision, and dental coverage, alongside leading retirement and paid time off programs.
• Work-life balance support through flexible schedules.
• Inclusive, collaborative team culture focused on collective success.
• Opportunities for recognition via annual bonuses and salary reviews.
• Competitive compensation and benefits aimed at supporting employee wellbeing.

Company Overview

ChemPoint is a leader in marketing, sales, and distribution of specialty and fine chemicals across North America, Latin America, the Middle East, and Africa, representing over 70 suppliers and 220 product lines. We are committed to sustainable solutions that promote healthy and safe communities. ChemPoint fosters a diverse and inclusive workplace culture with development opportunities through Employee Resource Networks.

Equal Opportunity and Hiring Practices

As an equal opportunity employer, ChemPoint provides fair consideration regardless of race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected categories. Reasonable accommodations are available during the recruitment process.

Note: ChemPoint does not accept unsolicited resumes from recruiting agencies and requires signed agreements prior to submissions. Direct contact with hiring managers by external recruiters is prohibited.