- 경험
- 1~2년
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 14시간 전
- 작업 모드
- 재택근무
- 재개하다
- 신청 시 필수 사항
직무 설명
About Okta and Opportunity
Okta secures identity as the foundation for safely embracing AI advancements. The company is focused on building trusted infrastructure supporting organizations worldwide. Joining Okta means engaging in meaningful work that requires dedication, urgency, and excellent execution. The Global Support team plays a vital role by delivering exceptional IT support experiences that empower dynamic and innovative work environments.
Role Overview
We are seeking an Onsite Associate IT Support professional passionate about assisting users and resolving technical issues efficiently. This role goes beyond typical help desk activities, serving as the visible IT representative ensuring smooth technology operations and enabling teams to excel.
Key Responsibilities
- Provide outstanding IT support to Okta employees across the Asia Pacific and global offices.
- Deliver real-time troubleshooting primarily through Slack and Zoom aiming for prompt first-contact resolutions.
- Support and test emerging AI-driven IT automation tools, offering practical feedback to enhance their effectiveness.
- Manage application provisioning to guarantee new hires have seamless access from their first day.
- Serve as the onsite IT expert at Sydney headquarters, with occasional travel to other locations or vendors as needed.
- Utilize ServiceNow for managing ticket queues, hardware assets, and adapt to evolving tools as the company scales.
Qualifications and Experience
- 1–2 years of experience in an IT helpdesk role, internally or externally focused.
- Solid understanding of macOS systems using JAMF and Windows systems via Intune.
- Strong communication and a positive, employee-centric approach.
- Preferred but not required: familiarity with Google Suite, Zoom, Workspace One, Atlassian tools, or Okta products.
Why Join Us
- Contribute to a global impact through supporting a distributed workforce.
- Engage with modern technology platforms such as Slack, Zoom, Jira, and Confluence.
- Participate in innovative IT support transformation emphasizing automation and enhanced user experience.
- Benefit from a culture that encourages growth, knowledge sharing, and continuous process improvements.
Additional Information
Okta fosters an inclusive environment valuing diversity and equal opportunity. Candidates with various backgrounds, including those who don’t meet every listed qualification but show potential and enthusiasm, are encouraged to apply. Reasonable accommodations during the application or onboarding processes are available on request. The company also complies with local legislation regarding automated hiring tools and non-discrimination policies.
The role primarily supports onsite needs in Sydney with flexibility for remote interaction and travel as required.