Online Assistant

Role overview

Sainsbury’s stores are busy, customer-focused environments where each day can be different. As an Online Assistant, you will play an important part in making online shopping smooth and enjoyable for customers, helping ensure they receive the items they ordered.

What you will do

• Pick the best available products from the shop floor for online orders and offer suitable substitutions when items are unavailable.
• Use a handheld device to navigate the store, identify items to collect, and manage time for each order.
• Support the back-of-house process by handling customer questions, processing orders, and helping load vans for home delivery drivers.
• Provide helpful, friendly service to customers and offer assistance proactively whenever needed.
• Develop strong knowledge of products, services, and promotions so you can make useful recommendations.
• Be flexible and support different areas of the store as required.

What the role requires

• Comfort with early starts, including shifts that often begin at 4am, and the ability to work in a busy, physically active, high-energy setting.
• A warm, approachable attitude and genuine interest in helping customers.
• Confidence working independently at times, while also contributing well as part of a team.
• Good initiative, responsibility, and the ability to solve problems as they come up.
• Willingness to work productively and flexibly across the store.
• Ability to learn and use digital tools and technology effectively.
• Capability to move shopping containers weighing up to 15 kg.
• Strong attention to detail and a commitment to keeping the store tidy and clutter-free.

Eligibility

You must be above the school-leaver age in your country. If shifts include hours before 6am or after 11pm, you must be at least 18 years old. You also need to have the right to work in the UK.

Rewards and benefits

• A night shift premium of £2.45 per hour for hours worked between midnight and 5am, where applicable, on top of the hourly pay.
• A discount card giving 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, rising to 15% off at Sainsbury’s every Friday and Saturday.
• Free food and hot drinks for store colleagues.
• Holiday entitlement based on the hours you work, plus maternity and paternity leave.
• Pension matching between 4% and 7.5% of your contributions.
• Access to Sainsbury’s share schemes at discounted prices.
• Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more.
• Wellbeing support through a confidential Employee Assistance Programme.

Additional information

Vacancies may close quickly, so early applications are encouraged. If you need an update on your application, contact the store you applied to. Sainsbury’s is committed to being an inclusive workplace and shop, with support for colleagues, development opportunities such as mentoring, training, and progression pathways, and initiatives that celebrate diversity and inclusion. As a Disability Confident Leader, the company offers interview opportunities through an online assessment process that prioritises the highest-scoring candidates who best meet the essential criteria. Reasonable adjustments can be requested during the application or interview stages.