Naturalist

Overview

Guest Services, Inc., established in 1917, is recognized as a leading hospitality management company and National Park Service concessionaire in the United States. Our company is dedicated to delivering exceptional service across numerous venues, including national parks and outdoor recreation sites. We are currently seeking a knowledgeable and personable Boat Naturalist to join our team in North Miami Beach, FL.

Role Summary

The Boat Naturalist plays a crucial role in educating and engaging passengers aboard 90-minute boat tours by sharing insightful information about marine mammals, birds, and local ecology. This role also functions as the vessel's First Mate, assisting the Captain and ensuring passenger safety throughout the journey. Additional duties include pre-trip and post-trip cleaning, as well as occasional work at the cash register.

Key Responsibilities

• Serve as First Mate, assisting the Captain with duties such as delivering the safety briefing before departure.
• Provide educational presentations on Everglades Park's history and wildlife, including crocodiles, manatees, and numerous bird species.
• Monitor passenger well-being and safety during tours.
• Prepare and clean the boat before and after trips.
• Commit to continuous learning about marine mammals, birds, and the Flamingo area to enhance guest education.

Qualifications and Skills

• Partial High School education required; completion of High School Diploma or G.E.D. is preferred.
• Background or strong interest in natural sciences is advantageous.
• Practical knowledge of boats and experience working on open water is essential.
• Excellent customer service skills and a proactive attitude toward assisting customers and team members.
• Effective communicator with strong public speaking and educational abilities, capable of engaging a diverse audience.
• Team-focused with a strong work ethic.
• Must comply with company dress code standards.
• Availability on weekends, evenings, holidays, including Saturdays and Sundays.
• Valid Driver's License and completion of the Florida Boaters Safety Course required.
• Subject to pre-employment and random drug testing protocols.

Physical and Mental Requirements

• Ability to move frequently within changing environments, including bending, lifting, carrying and reaching above shoulder height.
• Competence in reading and writing work-related English documents.
• Clear speech and strong auditory comprehension to communicate effectively with customers and colleagues.
• Physical presence at the job site is required to fulfill duties.

Diversity and Inclusion

Guest Services, Inc. is an Equal Opportunity employer, embracing diversity, equity, and inclusion. We provide a welcoming work environment where employees can bring their authentic selves to work and contribute to outstanding service for a diverse clientele.