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About ASUS

Founded in 1989, ASUS is a global technology leader recognized for superior motherboards, laptops, smartphones, monitors, graphics cards, routers, and other innovative technology products. The company employs over 14,500 people across 62 offices worldwide and strives for innovation and excellence in quality. Known for reimagining technologies with a workforce of 5,000 R&D specialists, ASUS consistently earns numerous awards daily for quality and design and is listed among the world’s most admired companies by Fortune.

Job Summary

We are looking for a meticulous and analytical Marketplace Operations Coordinator to strengthen and expand ASUS’s online marketplace presence. This role is key in overseeing daily marketplace processes including inventory control, order and customer service management, promotional activities, and fostering cross-departmental collaboration. Success in this position will balance operational excellence with driving revenue growth and delivering top-tier customer experiences across marketplace platforms.

Key Responsibilities

Oversee daily marketplace functions by maintaining updated product listings, accurate pricing, inventory levels, and content fidelity.
Manage inventory operations such as forecasting demand, planning replenishments, allocating stock, and coordinating with supply chain and logistics teams.
Track order processing, fulfillment performance, returns, and cancellations, proactively addressing any operational challenges.
Lead marketplace customer service efforts in partnership with internal and external teams to ensure prompt, precise, and brand-consistent responses to queries and escalations.
Plan and implement promotional campaigns, deals, and events alongside marketing, sales, and product teams, ensuring adherence to marketplace guidelines and deadlines.
Analyze and verify promotional details including pricing, discounts, bundles, and messaging for accuracy.
Monitor performance metrics such as sales data, inventory status, customer feedback, and operational KPIs, using insights to recommend enhancements.
Act as the primary liaison for marketplace partners, managing platform updates, policy changes, and resolving issues.
Collaborate across marketing, product, finance, customer service, and sales departments to align marketplace goals with broader business objectives.
Support process documentation and drive continuous improvement efforts for scalable marketplace operations.

Required Qualifications and Experience

Between 1 and 3 years of experience in ecommerce or marketplace operations, ideally within the consumer electronics sector or a similarly rapid retail environment.
Demonstrable experience managing inventory, orders, and promotions across major online marketplaces.
Proven ability to work collaboratively with supply chain, customer service, and marketing teams.
Capability to juggle multiple priorities, meet deadlines, and manage stakeholders in a fast-paced setting.

Knowledge and Skills

Comprehensive understanding of marketplace operational processes, including inventory control, fulfillment workflows, and customer service functions.
Strong analytical skills to leverage data in detecting operational issues, market trends, and areas for optimization.
Exceptional attention to detail combined with solid organizational and problem-solving abilities.
Clear and effective verbal and written communication skills.
Adaptability to evolving marketplace requirements and organizational needs.
Proficiency in MS Office and ecommerce or operations management software tools.
Team-oriented with a proactive and results-driven mindset.

Preferred Qualifications

Bachelor’s degree in Business Administration, Commerce, Supply Chain, Marketing, or related fields.
Experience working directly with global marketplaces and their operational platforms.
Knowledge of ERP systems, inventory planning tools, or order management software.

Working Conditions

Work is office-based, requiring prolonged periods of sitting and use of computers, telephones, and office equipment.

Marketplace Operations Coordinator

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