Manager 3, Product Technical Services

About the Company

LinkedIn, the leading global professional network, aims to create economic opportunities for every professional worldwide. Its offerings empower users to connect meaningfully, discover new opportunities, build essential skills, and gain insightful knowledge daily. The company is dedicated to fostering employee development and cultivating a culture centered on trust, inclusivity, care, and enjoyment, where everyone has the chance to succeed.

Role Overview

This leadership position is based in Bangalore, India, featuring a hybrid working model balancing remote and onsite work aligned with team requirements. The role involves spearheading product quality initiatives in a fast-paced, rapidly growing environment, ensuring exceptional user experience by collaborating with engineering and product teams and managing escalated technical issues.

Key Responsibilities

• Lead a team of Technical Services Managers who act as the main liaison between the Global Customer Operations and Engineering teams.
• Oversee investigation and resolution of complex member escalations within agreed service-level agreements.
• Create and implement reporting mechanisms to monitor vital product quality metrics and detect trends promptly.
• Conduct monthly and quarterly reviews to extract insights and drive continuous improvement.
• Collaborate with Engineering and Product Management to establish and improve quality benchmarks.
• Promote a "Members First" culture by initiating programs aimed at enhancing customer satisfaction.
• Mentor and develop team members and collaborators to boost performance and well-being.
• Work alongside sales, marketing, and operations leadership to elevate product quality and deliver business value.

Qualifications

• At least 7 years of professional experience in software engineering, quality assurance, product operations, or a related technical discipline.
• Minimum 2 years of people management experience.
• Over 2 years experience with SQL and business analytics tools such as Tableau and Business Objects.
• Proficient in one or more modern programming languages like Java, C#, C/C++, JavaScript, Python, Rust, or Swift for more than 2 years.
• Experience exceeding 2 years in designing and supporting scalable, reliable distributed web systems.
• Skilled in technical project or program management for a period exceeding 2 years.
• Proven analytical leadership experience partnering with Product and/or Engineering teams for at least 2 years.
• Practical experience of over 6 months applying agentic AI solutions to enhance team capabilities and product quality.
• Bachelor’s degree or equivalent experience required; preferred fields include Computer Science, Computer Engineering, or Electrical Engineering.

Preferred Qualifications

• Experience managing globally distributed teams.
• Strong focus on results and expertise in leveraging data to unveil trends and opportunities.
• Advanced analytical skills including data extraction, large dataset analysis, and deriving actionable business insights.
• Familiarity with advanced business analysis and operational tools such as sensitivity and risk-benefit analysis, optimization, and statistical control methods.
• Knowledge of issue tracking systems like JIRA and Bugzilla.
• Exceptional communication skills catering to both technical and non-technical audiences, facilitating interaction across diverse stakeholders.

Additional Details

LinkedIn adheres to an inclusive employment policy including individuals with disabilities, offering equal opportunities to all applicants. The organization provides resources regarding data privacy and compliance for applicants. This role supports and embraces flexible work culture based on trust and business needs.