Learning and Development Specialist

About Lantern

Lantern is a specialty care platform dedicated to connecting individuals with top-tier healthcare specialists for surgeries, cancer treatments, infusions, and more. We provide significant cost savings to employers while ensuring excellent care through our Network of Excellence across the nation. Our members receive continuous support from dedicated care teams including Care Advocates and nurses, guiding them throughout their healthcare journeys to return to health, family, and work. With widespread specialist availability, quality care is conveniently accessible to most members. Lantern proudly serves over 6 million members in partnership with some of the largest employers in the country.

Our Values and Culture

• Logical decision-making is key; emphasis is on progress and execution even in a fast-paced setting, with recognition of achievements both big and small.
• Inclusion is fundamental; we value a diverse environment and cherish differing perspectives and experiences within the team.
• We embrace grit, drive, and ambition to solve complex problems with innovative ideas and supportive teamwork.
• A deep care for customers motivates all decisions, ensuring humanity remains central to our approach.
• Integrity governs all actions, emphasizing truthfulness over convenient answers.
• Team collaboration is essential for innovation and meaningful change.

Role Overview

Lantern is recruiting a Learning & Development Specialist to join our Member Experience & Enablement team, headquartered in our Dallas, Texas office. This role primarily focuses on training for the Cancer navigation program, while also providing support for Surgery and Infusion services. The position demands strong facilitation skills, hands-on instructional design expertise, and passion for developing personnel within a fast-moving healthcare environment. This is an onsite role; remote work is not available, and no travel is required.

Responsibilities

• Lead training efforts for the Cancer navigation line with additional backup responsibility for Surgery and Infusion teams.
• Design, create, and deliver training programs including new hire onboarding for up to 20 participants and ongoing skills enhancement.
• Monitor trainee progress, maintain performance documentation, and provide structured feedback to supervisors at key milestones.
• Work closely with subject matter experts and stakeholders to keep course materials current amid evolving programs and workflows.
• Utilize needs assessments, customer feedback, and training results to evaluate and refine curriculum continuously.
• Manage training projects from inception through post-launch evaluation, adhering to established protocols and schedules.
• Incorporate AI-driven learning tools such as AI-supported role plays and call analytics within the training framework.
• Partner with the Quality team during quieter times to conduct call coaching sessions to foster ongoing performance improvement.
• Maintain consistent standards across all training materials and job aids.

Candidate Profile

• Formal background in Instructional Design with experience applying ADDIE or SAM methodologies for course creation.
• Proficiency in Learning Management Systems administration or navigation.
• Understanding of call quality assurance frameworks and ability to translate findings into actionable training steps.
• Experience leveraging NPS, member satisfaction, or customer voice data to inform training designs.
• At least two years facilitating corporate or contact center training, or a degree in Adult Learning or Adult Education.
• Familiarity with Articulate or similar instructional design software.
• Excellent multi-project management capabilities in high-volume, dynamic settings.
• Skilled in Microsoft Office tools, especially Word, SharePoint, and Teams.
• Strong written and verbal communication skills with an eye for detail and editorial precision.
• Effective relationship builder across teams and subject experts.
• Initiative to identify training gaps and propose solutions proactively.
• Interest or comfort working with AI-assisted learning and call intelligence platforms.

Preferred Experience

• Prior work in healthcare, health insurance, or specialty care navigation roles.
• Experience in leadership development or coaching supervisors.
• Bilingual fluency in English and Spanish is advantageous.
• Training experience with clinical or clinical-adjacent professionals (e.g., RN, LPN, MA, LCSW).
• Knowledge of oncology care processes and terminology.

Benefits

• Comprehensive medical, dental, and vision insurance plans
• Short-term and long-term disability coverage
• Life insurance benefits
• 401(k) plan with company matching contributions
• Paid time off and parental leave

Equal Opportunity Employer

Lantern is committed to providing equal employment opportunities regardless of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other legally protected characteristic.