- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3주 전
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Job description
About ShopBack
ShopBack Group stands as the top shopping, rewards, and payments platform across Asia-Pacific, serving over 60 million users in 13 countries. The company expanded to North America in 2025, aiming to make daily life more rewarding by saving members both time and money, while offering merchants cost-effective engagement channels. Founded in 2014, ShopBack drives more than US$5.5 billion in annual sales for 20,000+ online and offline partners and has rewarded shoppers with over US$800 million in cashback to date. Its innovative payment product, ShopBack Pay, delivers a seamless and rewarding checkout experience.
Role Overview
We seek a commercially minded, data-driven professional to create and nurture merchant partnerships, combining consultative account management with strategic revenue growth using feature adoption insights.
Key Responsibilities
- Present and communicate key value propositions to merchants, encouraging best practice adoption.
- Collaborate internally with marketing, business development, and operations to meet merchant expectations and enhance performance.
- Analyze merchant feedback, market trends, and motivations to refine ShopBack’s internal strategies.
- Conduct regular performance evaluations with merchants to maximize campaign participation and financial results.
- Strategically expand merchant revenues through diverse channels and data-driven insights.
- Manage a robust retention pipeline while consistently achieving merchant success milestones.
- Cultivate strong merchant relationships by frequent engagement and delivering exceptional customer service.
Essential Qualifications and Skills
- Minimum of 4 years in key account management, preferably with experience in Fashion, Home & Lifestyle, or Electronics sectors.
- Demonstrated success in sales growth via upselling platform capabilities, premium features, and value-added services.
- Innovative problem-solver with capability to devise creative acquisition and account management strategies.
- Strong analytical abilities to derive insights from data trends and patterns.
- Well-versed in e-commerce consumer behaviors and campaign execution to boost business growth.
- Expertise in solution selling geared towards account development and deepening client relationships.
- Comfort and experience engaging and negotiating with executive-level stakeholders.
- Background in payments or fintech industries is advantageous.
- Proficiency in leveraging AI tools (e.g., ChatGPT, Gemini, Claude) to enhance workflows, productivity, and operational efficiency.
ShopBack Culture and Values
- Grit – Confronting challenges head-on and working collaboratively to surpass obstacles.
- Hunger – Demonstrating relentless drive and dedication.
- Speed – Acting quickly to maximize impact.
- Impact – Focusing on optimal results and timely delivery.
- Growth – Committing to continuous learning and improvement.
Employee Benefits
- Opportunities for career advancement and tackling greater responsibilities aligned with your ambitions.
- Join a successful, globally expanding team.
- Competitive salary linked to performance.
- An open, supportive culture encouraging regular feedback and personal growth.
Equal Opportunity and Data Privacy
ShopBack values diversity and inclusivity, providing equal opportunity regardless of race, color, religion, sexual orientation, nationality, age, disability, or any protected status. The recruitment process may involve AI-assisted tools for resume screening, matching, interview notes, and assessments; however, final decisions rest with human personnel. Candidate data is handled securely and lawfully, with options to request human review or raise concerns about decisions.