Junior Operations Executive

Job Overview

We are seeking a meticulous and proactive Operations Executive to become part of our team. The candidate will oversee transaction monitoring, manage client inquiries, liaise with internal teams, and facilitate seamless transaction processing and customer service.

Primary Responsibilities

• Monitor, validate, and authorize transactions following company protocols and compliance standards.
• Address client questions concerning transaction statuses, delays, payment failures, and issues regarding beneficiary fund receipts.
• Collaborate with internal staff and banking partners to investigate and resolve transaction discrepancies.
• Communicate professionally with clients via email and other platforms.
• Provide clients with regular updates and follow-up information on transaction statuses.
• Keep meticulous records and update Excel/MIS sheets documenting client inquiries, complaints, transaction complications, and solutions.
• Ensure timely tracking, resolution, and documentation of all client issues.
• Promptly escalate significant or unresolved matters to the appropriate teams.
• Maintain high standards of accuracy, confidentiality, and operational productivity in daily tasks.

Required Qualifications

• Bachelor’s degree in B.Com, BBA, BBM, BA, or an equivalent degree related to banking or finance.
• Open to fresh graduates.
• Strong verbal and written communication abilities in English.
• Familiarity with banking, remittance, payment operations, or financial services is desirable.
• Competency in MS Excel and basic computer skills.
• Excellent attention to detail with problem-solving aptitude.
• Capability to handle multiple responsibilities in a dynamic environment.

Preferred Expertise

• Prior experience in customer service, banking operations, or payment processing is beneficial.
• Knowledge of transaction monitoring and compliance protocols is advantageous.
• Effective coordination and follow-up skills.