- 경험
- 1~3세
- 샐러리
- USD 20 – USD 20 / hour
- 채용 공고
- 1
- 게시됨
- 19시간 전
- 작업 모드
- 재택근무
- 재개하다
- 신청 시 필수 사항
직무 설명
Job Overview
This role involves providing remote assistance specifically for Epic MyChart users, addressing issues and inquiries related to the MyChart platform. The position is a six-month contract extending to December 2026 and requires working exclusively during Pacific Time hours from 9:00 AM to 6:00 PM PST.
Key Responsibilities
- Deliver support for issues and user requests associated with Epic MyChart.
- Identify and resolve common problems related to access, workflow, and MyChart features.
- Maintain detailed records of support cases including issue specifics and resolutions.
- Collaborate with application and technical teams for ticket escalations when needed.
- Communicate effectively with users and team members to ensure issue resolution.
Candidate Qualifications
- A minimum of 1 year and up to 3 years of experience supporting Epic MyChart or healthcare applications.
- Direct hands-on experience with Epic MyChart support is essential.
- Strong written and verbal communication skills, along with precise documentation abilities.
- Comfort working remotely and adherence to the PST working schedule.
- Familiarity with healthcare support workflows is preferred.
Additional Requirements
- Successful completion of background checks including verification of past employment and education credentials.
- Mandatory drug screening.
- Submission of education certification is required.
- Proof of last employment end date may be requested during verification.