IT User Support Specialist - Earth Sciences

About Earth Sciences New Zealand

Earth Sciences New Zealand unites outstanding science, technology, and people to tackle critical environmental, climate, and natural hazard issues affecting Aotearoa New Zealand. As a collaborative organization driven by purpose, it aims to deliver impactful science benefiting communities, industry, and the environment while working closely with Māori, supporting Pacific resilience, and fostering a sustainable future for coming generations.

Position Overview

This 12-month fixed-term role involves providing specialized IT support remotely and onsite to colleagues nationwide. The objective is to enable science, operational, and corporate teams to perform effectively by offering prompt assistance, resolving technical problems, and supporting continuous enhancements of the user experience as a part of the Service Desk team.

Key Responsibilities

• Deliver IT assistance both remotely and on location to staff across New Zealand.
• Manage incident resolutions and handle service requests via the Service Desk system.
• Configure, maintain, and troubleshoot user hardware and software devices.
• Support Microsoft 365 applications, mobile technology, printers, and local network connectivity.
• Oversee IT hardware lifecycle and asset management.
• Participate in service improvement projects and technology-related initiatives.

Candidate Requirements

• Two to three years of experience in IT user support, service desk assistance, desktop support, or related roles.
• Excellent customer service orientation with clear communication skills across various technical familiarity levels.
• Strong problem-solving capabilities covering PCs, desktop peripherals, mobile devices, software applications, and collaboration tools.
• Proficient in supporting Microsoft environments; experience with Linux and macOS platforms is advantageous.
• A proactive and positive approach focused on enhancing user satisfaction.
• Possession of a full New Zealand driver license.

Diversity and Inclusion

The organization encourages applications from individuals including those from under-represented or neurodiverse groups, recognizing not all candidates will meet every listed criterion but may still be a great fit.

What We Provide

• Engaging and meaningful work alongside skilled peers dedicated to earth sciences.
• A workplace emphasizing high performance, employee growth, and wellbeing.
• Comprehensive leave benefits and employee perks.
• Flexible working arrangements such as part-time schedules and adaptable start and finish times, with specific options discussed during the interview process.
• The position is located at the Greta Point campus in Wellington.
• Annual salary range between $62,000 and $76,500, commensurate with experience.

Additional Information

Interviews may proceed as applications are received, so interested candidates are encouraged to apply promptly. The application deadline is Thursday, 20 August 2026.