- 경험
- 3–5 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1시간 전
직무 설명
Job Summary
This role is for an experienced IT Support Specialist who will help keep the company’s technology environment running smoothly. The position focuses on supporting systems, infrastructure, and end-user devices, with an emphasis on Windows environments, network basics, and day-to-day technical assistance. You will partner with internal teams to maintain reliability, security, and overall IT efficiency.
Key Responsibilities
- Manage and assist with Windows servers, employee computers, and cloud platforms such as Microsoft 365 and Azure.
- Oversee Active Directory, file servers, user access, and group policy settings.
- Deliver first- and second-level support for issues involving hardware, software, printers, network connectivity, and other IT incidents.
- Track network health, apply security updates, and maintain antivirus tools.
- Carry out backup routines, test disaster recovery readiness, and protect data integrity.
- Contribute to IT initiatives such as upgrades, network enhancements, and employee joiner/mover/leaver processes.
- Keep IT documentation current, including procedures, equipment records, and support logs.
- Coordinate with vendors for hardware, software licensing, and technical support matters.
Requirements
- A bachelor’s degree in IT, Computer Science, or a similar discipline is preferred, though equivalent experience may also be considered.
- Professional certifications such as CompTIA Network+, Microsoft certifications like MCSA/MD-100/MD-101, or ITIL are an advantage.
- At least 3 to 5 years of experience in IT support and systems administration.
- Practical knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, and core networking concepts such as TCP/IP, DNS, and DHCP.
- Experience with backup solutions, endpoint security tools, and remote support applications.
- Strong problem-solving, communication, and documentation abilities.
- Ability to handle several tasks independently while working well as part of a team.
Additional Information
This is a full-time remote role based in Abu Dhabi Emirate, United Arab Emirates.